Client Success Manager

About the Opportunity

The organization is the leading clinical AI company with the largest network of U.S. clinicians. The organization’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. The organization’s mission is to help clinicians be more productive so they can provide better care for their patients.

The company values curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, this role would be a great fit.

About the Role

Client Success Managers are dedicated to helping clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. This role will involve becoming an expert in the organization’s product suite and partnering with internal teams to promote client retention. A strong communicator will be successful in this position.

The healthcare industry is familiar territory, and you are ready to join a rapidly growing Hospital Solutions team. You are ready to embrace a fast-paced, tech-savvy, non-corporate environment. You manage multiple projects and priorities simultaneously. Coworkers describe you as detail-oriented, self-motivated, and the ultimate problem solver with a “can-do” personality.

• Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform.
• Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan.
• Partner with clients to understand their goals and measures of success across all physician marketing campaigns.
• Own client reporting to showcase progress towards goals and campaign performance.
• Strategically partner with the Sales team for campaign execution through delivery to renewal.

This role is remote in the United States.

What We’re Looking For

Candidates with many of the following qualifications are encouraged to apply:

• Prior experience in healthcare or a marketing agency is required.
• Success working independently, and within a team, while being personally accountable for assigned tasks.
• Exceptional attention to detail, written and verbal communication, and time management skills.
• Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!).
• Enthusiasm to help grow the business and be an energetic team player.
• Solves problems creatively.

Nice to haves:

• 3-5 years of work experience in client management is preferred.
• Prior experience working remotely.
• Prior experience in healthcare from a client, recruitment, clinical, or marketing perspective.
• Knowledge of Salesforce and Airtable.

In your cover letter, please share your experience working with clients and your experience working remotely.

Compensation

The anticipated total compensation for this role is $90,667 - $137,520, depending on factors such as experience, skills, location, and internal equity.

The total compensation package may include:

• Base salary
• Equity (where applicable)
• Annual bonus or incentive compensation (where applicable)

Specific compensation details will be discussed during the interview process.

Benefits

In addition to competitive compensation, the organization offers a comprehensive benefits package for full-time employees. Some of the offerings include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible paid time off and company holidays
• Paid parental leave
• Professional development and learning opportunities
• Wellness and mental health resources
• Remote work support and home office stipend (where applicable)

Why You’ll Love Working Here

You’ll join a mission-driven company where your work has a meaningful impact on healthcare. The organization believes great ideas come from empowered teams, and is committed to creating an environment where people can do their best work.

• Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care.
• Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning.
• Enjoy flexibility and trust. The organization supports flexible ways of working and empowers employees with the autonomy to own their work.
• Grow your career. Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development.
• Bring your authentic self. The organization is committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.

Our Hiring Process & AI Tools

The organization may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support the recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. The organization is committed to using AI responsibly, transparently, and in accordance with applicable laws.

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team. The organization considers all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.