Associate, Business Operations

Business Operations Associate - Deal Desk & Order Management

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. We're looking for a Business Operations Associate - Deal Desk & Order Management to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Are you ready to be the next changemaker in cancer care? This position is available in our Durham, NC or NYC office.

What You'll Do

• The Deal Desk & Order Management function sits within the Business Operations team at Flatiron. Business Operations acts as the partner to revenue leaders at Flatiron for Sales Operations, Commercial Analytics, Deal Desk, and Order Management across the company. We're nimble problem solvers that love working with stakeholders to scope and solve business problems, and continually work to make processes and tools more efficient and easier to use.
• As the Associate, Deal Desk & Order Management, you'll be responsible for building and managing scalable processes to ensure accuracy, completeness, and timeliness for all of Flatiron's commercial contracts. You will partner closely with Sales and Account Management, providing operational support for day-to-day activities and helping streamline deal workflows, approvals, billing, and revenue recognition through improved systems and processes.

Sales Enablement and Data Management

• Support sales and Account Managers with quoting and approvals in Salesforce to ensure alignment with pricing strategy and revenue recognition requirements
• Act as a trusted Salesforce expert by managing ticket requests, troubleshooting reported issues to eliminate blockers, maintaining system accuracy, and improving deal velocity
• Work with cross-functional stakeholders to build and launch new SKUs to ensure proper reporting and data integrity
• Process monthly license upsells while refining and improving internal processes to support faster, more efficient operations

Review vendor contracts and own opportunity setup to support accurate invoicing

Process & Systems Optimization

• Challenge existing processes and proactively identify new approaches that improve efficiency, simplify workflows, and enhance the stakeholder experience by leveraging AI tools and analyzing deal trends
• Support ad-hoc commercial initiatives that enhance sales operations by creating documentation and providing relevant stakeholder training

Who You Are

• You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're an operational thinker with 2 + years of experience enabling businesses to grow, gain efficiency, and scale.
• You have 2+ years of experience in Order Management, Commercial Operations, Revenue Operations, Finance, or related field
• You have experience working with Quote-to-Cash systems, including Salesforce CRM, CPQ tools (required), and NetSuite (bonus)
• You are passionate about process improvement and have demonstrated a track record of driving high-impact operational efficiencies
• You are comfortable navigating ambiguity and bringing structure to complex business problems
• You are exceptionally organized and reliable, and you inspire and motivate high quality delivery, collaboration and performance from those around you
• You are a creative and strategic problem-solver, and you can break down complex challenges into solvable parts and recommend compelling solutions
• You build strong relationships and collaborate effectively with colleagues from a range of backgrounds and disciplines

Where you'll work

In this hybrid role, you'll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.

Life at Flatiron

At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer: Work/life autonomy via flexible work hours and flexible paid time off Comprehensive compensation package 401(k) contribution to help you reach your retirement planning goals Financial health resources including 1:1 financial advice Mental well-being tools and services Parental benefits and policies including family-building care and generous leave Path to parenthood programs supporting fertility, adoption and surrogacy Travel support for safe healthcare services In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate inclusion and belonging in the workplace.