Assistant Fitness Manager

Position Overview Assistant Fitness Manager (AFM) is a member of Cowboys Fit management team and plays a key role in the company’s overall success by leading and assisting in managing the club’s health and fitness programming, which includes personal training, group training, supplement sales, member integration and support. The AFM focuses on impacting member service and retention, maintaining a safe and clean environment, and achieving financial performance results through ancillary service revenue generation. Key Responsibilities Serve as a role model and direct and assist the day‑to‑day operations of the club’s fitness programming in a way that showcases the company’s mission and core values. Cultivate and lead a positive, team‑centered work environment that delivers on company goals. Train and manage a high‑quality team of fitness professionals to enable them to reach their full potential. Review and evaluate sub team performance constructively on a regular basis through informal and formal performance management mechanisms. Create communication mechanisms for staff that enable two‑way dialogue and provide them with timely information pertaining to company and club goals, programs, promotions, and policies. Assist in the overall management of an efficient fitness department whereby day‑to‑day operations run smoothly, company‑wide policies are followed consistently, and problems are resolved in an effective and timely manner. Follow staff schedules to guarantee appropriate coverage by the fitness team. Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered accurately in the appropriate systems. Create a customer‑service focused environment that is friendly, welcoming, and supportive and seeks to provide members and guests with exceptional experiences. Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations. Create and deepen relationships with members and enhance their sense of belonging and community within the club. Work with the sales team to integrate members into the club in a timely manner. Develop systems that deal with member issues proactively and in a timely, professional manner. Sincerely acknowledge members and guests. Be professional in your personal presentation. Use a professional and friendly communication style to enhance members’ and guests’ experience. Be aware of and meet specific member and guest needs. Ensure the fitness team keeps current in their fields and is well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information. Educate and train sub team on company and department programs. Ensure that all members of the sub team keep current with the appropriate certifications (e.g., PT, CPR/AED) and maintain all paperwork associated with those certifications. Cross‑train sub team so that they are always “stage ready” and available to help members and guests regardless of their job. Achieve financial performance results through the generation of ancillary service revenues, expense control and member retention. Oversee ancillary service programs and ensure that the programs are safe, provide quality experiences for members, meet members’ expectations and goals, and achieve revenue goals. Know your competition and use that information to make suggestions or changes that enable your club to be ‘best in class.’ Develop and implement member communication initiatives that increase member retention, satisfaction and participation in revenue‑producing services. Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data. Maintain a safe, clean, and esthetically appealing environment. Ensure all equipment is working and operating; if not, get it repaired in a timely manner. Notify the facilities department when repairs and maintenance are needed and serve as an advocate for getting these issues resolved. Maintain and implement an equipment cleaning schedule and overall maintenance checklist. Work in partnership with other members of the Cowboys Fit team and as an integrated member of the Cowboys Fit Community and contribute to the effective and efficient running of the day‑to‑day operations of the department and club, as well as the overall success of the business. Actively participate in management meetings and company‑wide initiatives and provide feedback and ideas for improving and building all aspects of the business. Work as part of the overall team by respecting, supporting, and encouraging your co‑workers, assisting co‑workers and other departments when necessary, and approaching challenges in a creative, positive, and team‑centered manner. Maintain an active and working knowledge of Cowboys Fit as a company as well as all services and promotions. Be proficient in appropriate club software systems. Follow all company policies and procedures. Remain up to date on all individual, department and company communications by reading all individual and departmental emails and posted signage, as well as checking the company intranet often for important information and updates. Benefits Commission Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Vision insurance Position Details Job Title: Assistant Fitness Manager Company: Cowboys Fit Reports to: Fitness Manager Department: Fitness Work Schedule This is a full‑time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Hours should include prime time and allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require early mornings, late nights, and weekends. Employees’ responsibilities are subject to change at any time. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr