Personal Banker (Float) - North West Region / Morristown (Full-Time)

Personal Banker (Float) - North West Region / Morristown (Full-Time) As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify, and satisfy their financial needs while providing a positive customer experience during every branch interaction. As a Float, you will be assigned to the North West New Jersey Region and will primarily travel to our branches in Morristown, Denville, Morris Township, and Convent Station. Certain circumstances may require coverage at any branch within the Region. Key Responsibilities Meet sales referrals and cross‑selling goals by understanding the features and benefits of all products and services. Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services. Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner. Exceed customer expectations through active engagement, commitment, and dedication to servicing and building customer relationships. Advance the Bank's Corporate Sales Program through consultative needs assessments, develop new relationships, and grow a book of business. Service Identify opportunities with customers and prospective customers through lobby management. Assist customers and prospective customers with digital technologies and provide referrals to other lines of business. Help maintain cost efficiency to achieve branch goals; assure quality of customer service and adherence to sales and brand standards. Responsible for sales and service. Execute expectations for a positive customer service experience. Operations Ensure operational and financial safety and soundness in accordance with Bank policies, compliance, and applicable laws and regulations. Leverage lobby management as a tool for controlling and mitigating risk. Establish customer identity according to guidelines and adhere to all other compliance procedures. Assist branch management with branch operations as needed. Perform transactions including check cashing, withdrawals, deposits, and loan payments. Prepare and complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions. Assist in training other branch employees. Provide support to the contact center during high call volumes. Handle customer inquiries by telephone. Provide access to safe deposit boxes. Minimum Qualifications High school diploma or GED. Minimum of 6 months of sales and service experience in a customer‑facing retail environment. Strong interpersonal skills, including listening, written, and verbal communication. Ability to work a flexible schedule based on the needs of the business. Professional demeanor with all customers and co‑workers. Strong math and analytical skills. Knowledge of safety and security practices. Proficient relationship‑building skills. Strong organizational and time‑management skills. Strong PC skills; ability to learn various computer programs, including Microsoft Office. Required to register as a mortgage loan originator with the NMLS prior to taking mortgage loan applications or negotiating terms. Preferred Qualifications Prior retail banking experience. Life and health licenses to support investment program. Working Conditions Retail Banking Branch Areas. Work is mainly performed under general office conditions in a retail‑banking establishment. Willing and able to work required overtime, travel to other locations, and adapt to new job locations and reassignments as directed. Lifting from 5 to 25 lbs. Prolonged sitting/standing. Occasional bending or stooping. Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations. This job description may not be all‑inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law. Compensation and Benefits $18.41 - $23.03 per hour. Base pay may vary based on skills and experience. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time‑off (PTO), receive holiday (PTO), and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. Company sponsored Disability Insurance, Employee Assistance Program, and Basic Life Insurance are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans. #J-18808-Ljbffr