Associate-Rehabilitation Clinical Support

divh2Onsite Float Position/h2pThis is an onsite float position, and applicants must be available to work at potentially nine clinic locations. (Downtown and Metro Indianapolis) Float staff support coverage for PTO, last-minute call-ins, higher-volume clinics, and front-desk staffing needs. Mileage reimbursements available./ph3Schedule/h3ulli40 hours per week, with varying days, times, and clinic assignments/liliHours will fall MondayThursday between 7:15 a.m.6:15 p.m. and Friday 7:15 a.m.4:15 p.m./liliSome shifts will be 7:15 a.m.6:15 p.m./liliAs a float, there may be last-minute changes to shift times or assigned locations based on staffing needs/li/ulh3Top Responsibilities/h3ulliRegister, schedule, and check in patients/liliCommunicate with patients, coworkers, and providers/liliMaintain and update medical records/li/ulh3Department Interaction/h3ulliSend records to referring providers and workers compensation adjusters/liliWork with other IU Health clinics for patient transfers/liliCollaborate with the departments central scheduling team and insurance team/li/ulh3Skills Attributes/h3ulliStrong attention to detail/liliAbility to multitask in a fast-paced environment/liliEffective communication skills/liliExperience with Cerner or Epic is a plus/liliProactive and comfortable asking questions/liliStrong problem-solving skills/li/ulh3Training/h3ulli68 weeks of training, beginning at one clinic to learn core responsibilities, then expanding to other clinics/liliTraining may be extended as needed/liliSupportive, welcoming culture that encourages questions and feedback/li/ulh3Role Summary/h3pThis position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:/pulliAccurate and timely resolution of patient accounts/liliCollecting information to generate complete and accurate financial and demographic records/liliInsurance verification, prior authorization, and coordination of benefits/liliCommunicating with payers and patients to confirm financial information/liliAccurate patient registration and scheduling of recurring appointments/liliAnswering incoming calls and directing patients and visitors appropriately/liliParticipating in departmental operations and performance-improvement activities/liliComplying with infection control, equipment training, regulatory standards, and safety programs/liliOrdering, distributing, and maintaining department supplies/liliMeeting productivity, quality, and service standards to support departmental goals/li/ulh3Requirements/h3ulliHigh School Diploma or GED required/lili03 years of customer service or medical office experience preferred/liliMinimum one year of medical office experience or a combination of customer service experience and education in insurance verification, patient registration, or medical terminology strongly preferred/liliBasic proficiency with Microsoft Office (Word, PowerPoint, Excel, Teams)/li/ulh2About Us/h2ulliIndiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and were home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care./liliIU Health is ranked No. 1 in Indiana by U.S. News World Report, Riley Childrens Health is ranked among the top childrens hospitals in the country by U.S. News World Report./liliA unique partnership with the Indiana University School of Medicine one of the nations largest medical schools gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training advancing healthcare for all./liliWith 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence./liliAt Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development./liliIndiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nations healthiest states./li/ulh2About the Team/h2pIndiana University Health is Indianas most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Were looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day./p/div