Junior Benefits Specialist (100% Remote)

Position Description & Qualifications As a Full Time, Junior level Benefits Specialist , you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families. This position is contingent upon your ability to maintain/transfer an active NACI. This position is 100% Remote in the National Capital Region. In this role, you will: Identify and coordinate advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits). Determine the nature of the inquiry to provide accurate and concise answers. Provide information requested or refer the client to appropriate military or community resources. Provide prompt and empathetic communication with the customer via phone and email. Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites. Respond to complex questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations. Document all client interactions in a customer relationship management (CRM) program and provide researched, documented answers to callers and anyone requesting questions about military benefits. If applicable, be involved in facilitating retirement estimate calculations utilizing related software. To be successful in this role, you will have: An NACI submittal with favorable adjudication U.S Citizenship required A Bachelor's degree required A minimum of 3 years of experience administering benefits programs Excellent verbal and written communication skills A strong understanding of the Veteran Affairs benefits and compensation programs Good analytical and problem-solving skills Excellent time management skills with a proven ability to meet deadlines The ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly Proficient with Microsoft Office Suite or related software Customer Service experience To work self-sufficiently and productively To provide own internet service and cell phone To be available during these work hours: 0800-1700 ET Additional desired experience and skills: Experience with Military Benefits is a plus Prior experience working with the Air Force Benefits or Veterans/Military spouse #J-18808-Ljbffr Serco