Service Manager - Commercial HVAC & Plumbing

Job Description

Job Description

Service Manager

Commercial HVAC Service Division

Reports To: Vice President of Operations

Location: Tempe, AZ - travel across Greater Phoenix

Compensation: Up to $144,000 annually, including bonuses and incentives

POSITION SUMMARY

The Commercial HVAC Service Manager manages and grows the commercial service department - ensuring operational excellence, customer satisfaction, and profitable growth. This role oversees day-to-day service operations, leads the field service team, and drives new account sales through business development and strong client relationships.

DUTIES & RESPONSIBILITIES

Operations & Management

• Oversee all commercial HVAC service operations - maintenance, repairs, and emergency response.
• Manage scheduling, dispatching, and technician workloads for efficiency and response times.
• Monitor work quality, compliance, and safety to ensure consistent service excellence.
• Review and approve work orders, quotes, and service reports for accuracy and profitability.

Sales & Business Development

• Pursue and secure new commercial service accounts through prospecting and networking.
• Develop proposals, quotes, and service agreements tailored to client needs.
• Collaborate with the Director and marketing/sales teams on revenue growth strategies.
• Manage existing accounts to drive satisfaction, upsells, renewals, and contract expansions.
• Track sales performance and maintain a robust pipeline of opportunities.

Leadership & Team Development

• Lead, train, and motivate technicians, dispatchers, and coordinators to hit departmental goals.
• Conduct performance evaluations and coaching to promote professional growth.
• Foster a team culture built on safety, accountability, and customer service.
• Facilitate regular team meetings on safety, scheduling, and performance.

Customer Relations

• Serve as the primary point of contact for key commercial clients.
• Respond to escalated service issues and ensure timely resolution.
• Conduct site visits and customer meetings to evaluate service quality and build relationships.
• Ensure consistent communication and follow-up to strengthen long-term partnerships.

Financial & Administrative

• Support the Director with budgeting, forecasting, and financial reporting for the department.
• Track sales, service revenue, labor utilization, and profit margins.
• Maintain accurate, timely documentation for all service and sales activity.

Safety & Compliance

• Enforce safety policies and procedures to sustain a zero-incident culture.
• Verify technician certifications and maintain compliance with EPA, OSHA, and local regulations.
• Conduct periodic site inspections and safety audits.

QUALIFICATIONS

• High school diploma or equivalent required; associate or technical degree in HVAC or mechanical systems preferred.
• Minimum 5–7 years of commercial HVAC experience, including 2–3 years in a supervisory or management role.
• Demonstrated success in HVAC service operations and new business development or sales.
• Strong understanding of commercial HVAC systems, maintenance agreements, and service delivery models.
• Proven ability to drive sales growth and maintain strong customer relationships.
• Excellent leadership, communication, and interpersonal skills.
• Strong business acumen - able to manage budgets, pricing, and profitability.
• Proficiency with service management / CRM software (e.g., ServiceTitan or similar).
• EPA certification and HVAC licensing preferred.

BENEFITS

• Medical, Dental, Vision, and Life Insurance
• Profit Sharing Retirement Plan
• ZayZoon - Wages on Demand
• 6 Paid Holidays
• 48 Hours of Paid Time Off
• 40 Hours of Sick Time
• Company events and more

OUR PROMISE

Tempe Mechanical is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.