HVAC Service Supervisor

Job Description

Job Description

At Haynes Mechanical Systems, we have spent over 58 years building a company that we can be proud of - a company that focuses on working together with our customers to provide solutions to their heating, ventilation, and air conditioning needs.

We are a fast-growing commercial HVAC, building automation, and energy services company. Our culture exemplifies achieving excellence in everything we do. We are collaborative and work towards the best result for our customers. Our culture is based on four ideals: family-owned, focus on our associates, dedication to our customers, and continuous improvement.

Standard work days are M-F, with occasional on-call after hours. This position is expected to work in excess of 40 hours per week during periods of high demand periods.

COMPETITIVE BENEFITS PACKAGE:

• Company-Provided Vehicle
• Comprehensive Medical, Dental, Vision plus employer contributions
• 401K - Matched
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Tuition Reimbursement
• Gym and Fitness Reimbursement
• Rideshare Benefits
• Company Events and Awards
• Relocation Assistance Available

POSITION SUMMARY:

Provides technical support and job site leadership to ensure a competent, highly qualified workforce; redeems customer commitments in a professional, high-quality, and timely manner while maximizing gross profit margins.

QUALIFICATIONS:

• Demonstrated leadership skills
• Minimum 10 years of commercial/industrial service technician field experience
• Universal EPA Certified
• Demonstrated knowledge of chillers, boilers, vibration, and oil analysis 
• Must possess a valid driver's license and currently maintain a safe driving record as required by the company's insurance provider
• Certificate of Completion or Diploma from an accredited HVAC trade school preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Agreement/Project Management:

• Effectively manages and controls equipment, material, tool utilization, and costs while assuring proper staffing and efficient field operations.
• Audits required documents before the start of work to ensure all pertinent information is included; assures personnel doing the work are well informed of the scope of work.
• Provides current input and actively participates in regular review meetings on work progress, customer relations, field relations, internal administration, and other matters affecting service operations.
• Expedites and achieves schedules through the dispatcher; returns unused materials to suppliers for credit; closes all completed jobs and expedites release for billing.
• Provides sales personnel with leads and alerts sales personnel about competitive sales efforts.

Customer Service:

• Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction.
• Able to influence and drive customer satisfaction; possesses the proper judgment to escalate procedures when an emergency arises so that customers' needs are met.
• Effectively communicates relevant information to customers regarding their systems, regardless of the customer's level of technical knowledge.
• Reports customer relations activity affecting customer satisfaction; fosters positive long-term relationships.

Staff Development:

• Trains all levels of service technicians, apprentices, and interns; mentors service representatives on how to solve problems independently.
• In coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at Haynes Mechanical Systems.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building positive team morale; puts success of team above own interests.
• Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
• Ensures staff have read and are familiar with all safety procedures and manuals; provides ongoing training regarding on-the-job safety.
• Effectively audits the performance of staff and recommends appropriate personnel actions, including but not limited to hiring, termination, promotion, demotion, and compensation.

Personal Development:

• Keeps technical knowledge up to date as to equipment and concepts; gains familiarity with new products and techniques as they are introduced.
• Belongs to and takes advantage of technical organizations to improve technical knowledge.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Able to lift 75 lbs from floor to waist with possible repetition
• Able to lift 50 lbs from shoulder to overhead
• Able to work with both arms above head for a minimum of 5 minutes
• Able to carry 50 lbs for a distance of 25 feet
• Able to push or pull 125 for a distance of 500 feet
• Able to climb stairs and ladders
• Able to carry 30 lbs while climbing stairs or a ladder
• Able to grip and operate hand tools, power tools and safety equipment, such as chain falls
• Able to lift legs and step over obstacles up to 19 inches above the ground
• Able to perform work while in varying physical positions, such as lying on side, in a kneeling position, while standing on a ladder
• Able to access rooftop units and work at heights and in some cases tight or enclosed spaces
• Able to wear a respirator if conditions require; may have exposure to potentially harmful chemicals or materials
• Able to crawl for a distance of 200 feet
• Able to stoop, crouch, or kneel for up to 10 minutes at a time

Vision:
Correctable to 20/20 with no color blindness

Hearing:
Correctable to normal range

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

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