Deployment Strategist New York, New York, United States, Remote

Build the understanding layer for healthcare.

OUR MISSION

Every healthcare organization has the data. What they do not have is the understanding. The logic is undocumented. The knowledge lives in people's heads. The reports contradict each other. We are building the system that fixes that. It connects to complex healthcare environments, discovers how they actually work, and remembers everything it learns. Permanently. We are early, the problems are real, and we need your help. A place to do your best work We're a team of builders. We spend our days designing and developing beautiful products, growing and supporting our user base, and helping each other succeed and learn. Our culture is focused on quality, craft, and speed. We have very few meetings, bias toward action, and take care of each other through feedback and support. Flume is remote-friendly, with a flexible work-from-anywhere policy. You'll be on even footing whether you're working in one of our offices, a co-working space, or your couch. Taking care of our people We offer competitive compensation and benefits so you can focus on doing your best work. Competitive salary & equity Health, dental & vision insurance Flexible PTO Parental leave Home office & workstation stipend Deployment Strategist New York, New York, United States, Remote · Growth What You’ll Do Client Problem-Solving : Be the person who figures it out. When a TPA integration is failing, when a client has a data question no one can answer, when a new connection request requires scoping and creative problem-solving. You own it. Structure the problem, mobilize resources, and deliver. AI Agent Management & Tuning : Build, manage, and continuously improve a team of AI agents. You own agent performance. That means refining prompts, evaluating outputs, expanding agent capabilities, and tuning workflows to solve increasingly complex problems across integration diagnostics, client deliverables, reporting automation, intake processing, and data analysis. Integration Delivery Ownership : Own the delivery cadence for our flagship account (80+ contracted connections) and a portfolio of secondary accounts. Manage the Jira intake workflow, ensure requirements are captured cleanly, and drive work through the build pipeline. Client-Facing Escalation : Serve as the primary operational POC for key client IT and Business Operations stakeholders. Attend leadership calls, surface blockers early, and ensure delivery commitments are met. Stakeholder Communication : Own weekly delivery reporting to senior client stakeholders. Use AI to generate it, not your weekends. Cross-Account Coverage : Provide problem-solving support across the broader client portfolio as needed, including delivery troubleshooting, integration scoping, and contract coordination. What You’ll Need 2-4 years in consulting, implementation, or healthcare operations: You’ve been the person in the room who has to figure out a hard problem with incomplete information and deliver under pressure. Strategy consulting, management consulting, implementation, or similar client‑facing delivery experience. AI-native (required) : This is non-negotiable. You build agents, tune them, measure their output quality, and expand their scope over time. You don’t just use AI to summarize emails. You think in terms of what a team of well‑tuned agents can do, not what you can do alone. Client-facing confidence: You can sit in a daily technology leadership call with senior client stakeholders and field hard questions without flinching. You’re comfortable being the single point of contact when things get complicated. Structured thinker: You walk into ambiguity and create clarity. You break down complex integration problems into workable pieces and drive them to resolution. Low ego, high throughput: You’re willing to do the operational work well because you understand it’s the foundation for everything strategic. No task is beneath you if it moves the client forward. Healthcare exposure preferred, not required: If you’ve worked with payers, TPAs, claims data, or health plan operations, great. If not, you’re sharp enough to ramp fast. Nice to Haves: Experience building, tuning, and measuring AI agent workflows to solve multi-step business problems Background in strategy consulting, management consulting, or implementation delivery at a professional services firm Familiarity with TPA operations, claims processing, healthcare EDI, or health plan administration Experience with Jira, Snowflake, or healthcare data integration platforms Comfort working in a fast-paced, early-stage environment where scope evolves quickly #J-18808-Ljbffr Flume Health