Mid-Market Account Manager

What You'll Do

• Sell into our existing client base
• Use our CRM tool to map and build the account plans, prepares sales documentation, and provide forecasts for opportunities identified
• Identify top potential accounts, understand current connections, and create power map for growth opportunities
• Create detailed outreach cadences, and make outbound calls to accounts to achieve sales quota metrics
• Arrange regular meetings virtually and in-person with key players in the accounts, and ensure you are the point of contact for business opportunities, issues, and questions.
• Evangelize 360Learning vision through high-quality product demonstrations and account-specific initiatives
• Work with all other teams within the company to optimize the customer experience across your portfolio
• Establish and grow relationships with key decision-makers and influencers within the customer base, virtually and in-person
• Access, analyze, present customer reports to draw conclusions and provide recommendations
• Drive customer satisfaction and referenceability as champions

Within 1 month, you will:

• Get familiar with our Convexity culture
• Master the product demo and pitch
• Start work with our client success team to understand book of business
• Get familiar with our market positioning
• Take on management of your account portfolio

Within 3 months, you will:

• Build your own pipeline by power mapping top potential clients, and begin dedicated and intentional outreach to establish relationships
• Run tailored and exceptional client meetings with high priority clients, over VC or In-person
• Become knowledgeable in Learning & Development market trends, emerging technologies, and competitors
• Begin to identify product growth areas as it relates to opportunities within existing customer base
• Close your first deals!

Within 6 months, you will:

• Continue to drive revenue generation through strategic planning with CSP and current clients
• Continue pipeline growth efforts with intentional Account Based outreach
• Execute business reviews, both internally and externally
• Meet and exceed all quarterly sales quotas
• Help mentor others across the sales team

Within 12 months, you will:

• Contribute as a subject-matter expert on the 360Learning platform and share your knowledge with the rest of the organization
• Be actively aware of Learning and Development market trends and become a subject matter expert; influencing thought leadership within existing client base
• Be ready to tackle more complex, multi-thread deals

The Skill Set

• At least 3+ years of sales experience in an HRtech B2B SaaS environment as an Account Manager or an Account Executive
• Bonus points for experience selling learning solutions like an LMS or LXP !
• A growth mindset and a life-long learning attitude
• Strong analytical and organizational skills
• Strong written and verbal communication skills
• Executed complex software/platform demos in your sales process
• Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, trade shows, etc.) for up to 5% travel time annually
• Ability to travel to a minimum of two trade shows per year is required
• A Bachelor’s degree or higher level of education
• Enthusiasm for our Convexity culture

What We Offer

• Compensation: Pay structure includes base salary, variable incentive pay, and company equity
• Benefits/Perks : Comprehensive medical, vision, and dental insurance starting your first full month RRSP matching starting from day 1 Generous parental leave Professional development opportunities through our own platform
• Balance: We offer unlimited days of annual vacation PTO 5 days for sick leave holidays following the Ontario holiday calendar and we are a remote-first organization and promote flexible work hours
• Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture : A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: & Convexity Culture: ‍