Lead Production Technician

As we continue to grow, we are seeking a Lead Production Technician to join our award‑winning specialty pharmacy team. About Ardon Health At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high‑quality, compassionate healthcare services. Our innovative work environment in Portland, Oregon, centers around uplifting collaboration with our employees as we care for patients. Our commitment to cultivating talent and fostering growth within our organization keeps Ardon ranked among the top 100 companies to work for in Oregon. Recognized as a Top Workplace by the Oregonian in 2021, 2022, 2023, and 2024* Our specialty pharmacy Our state‑of‑the‑art specialty pharmacy provides medications that are often used to treat complex or rare conditions. We deliver services to enhance the patient experience within the comfort of their home. We remove barriers to care and provide patients with the education, clinical care and supportive services they need on their treatment journey. We work to build trusted relationships and are a resource where patients can turn for help. What it’s like to work with our team Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, and camaraderie. Together, we enjoy team meals and celebrate events and company milestones. Employees like to relax in our lounge equipped with amenities that promote wellness and fun. We volunteer to support patient advocacy organizations within our community. Our employee‑run DEI Group is dedicated to diversity and inclusion. To learn more about our team and what we do, watch our video at . Join us! Do you want a dynamic career opportunity where you can make a difference? Explore the potential of your pharmacy experience in an elevated role. We are recruiting a Lead Production Technician to join our team of health care professionals. The Lead Production Technician guides and participates in the production team’s day‑to‑day operations to ensure daily needs are met, under the supervision, direction, and control of a pharmacist. The Lead serves as a resource for the team to troubleshoot issues and maintain effective workflow. This position is proficient in medication dispensing, shipping, and procedures to ensure compliance. The Lead supports team training, scheduling, and meetings as requested. This role also supports departmental quality initiatives to ensure continued high‑quality patient care. Job type: Full‑time Pay range: $30.12 - $37.66 hourly, depending on experience. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. Benefits Competitive pay Flexible PTO and paid company holidays Medical, dental, vision, disability and life insurance 401(k) match Position specifications Education and experience Required: High School diploma or GED Active Oregon Pharmacy Technician License or Certified Oregon Pharmacy Technician License Preferred: Two or more years’ leadership experience; Five or more years’ pharmacy experience, specialty pharmacy preferred Demonstrates a high degree of responsibility and accountability Strong communication and interpersonal skills Experience in successfully supporting projects and administrative duties Excellent organizational, time management, and leadership skills with problem‑solving ability Ability to work in a fast‑paced environment, independently and as part of a team Proficiency with computer applications, verbal, written and interpersonal communication Physical and mental functions and activities required for packaging and shipping duties Work may require more than 40 hours per week, including overtime. Contact with others: Internally with Ardon employees across multiple departments; Externally with clients and vendors Essential functions and activities Performs all activities under ultimate supervision of a pharmacist. Responsible for overseeing and ensuring completion of pharmacy processes and fulfillment of orders according to established timelines and standards. Supports the day‑to‑day direction of pharmacy production staff to maintain highly efficient workflow. Proficient in medication dispensing, shipping, and ancillary processes, and directly supports these tasks alongside the team. Effectively troubleshoots issues and resolves escalations; escalates judgment calls, events, and unfamiliar circumstances to a licensed pharmacist. Inspires and motivates staff to work together to achieve goals. Tracks departmental quality events and participates in quality improvement discussions. Participates in thermal packaging system processes to ensure compliance and facilitate continuous improvement. Conducts team quality audits to ensure continued high‑quality care. Prepares and delivers team communications such as huddles, one‑on‑one meetings, and updates. Supports creation and monitoring of employee and department performance metrics. Conducts effective training in medication dispensing and shipping processes; maintains complete documentation. Supports medication receiving processes as requested. Maintains open and effective communication channels within the department and across operations. Maintains up‑to‑date knowledge of accreditation and regulatory requirements; supports processes management to ensure complete adherence to standards. Maintains active Oregon license and reports violations or changes to appropriate authorities as required. Adheres to attendance and punctuality standards. Participates in quality program staff activities, including quality improvement projects. Complies with company HR policies, Employee Handbook, Code of Conduct, keeps confidential information, attends work punctually, and adheres to safety practices. Performs other duties and responsibilities as assigned. Additional/non‑essential functions and activities Performs or supports administrative tasks as needed. Our ideal candidate has Strong communication & interpersonal skills. Ability to collaborate effectively in a team setting. Proficiency in standard workplace software and information management applications. Prior experience in a pharmacy or healthcare setting. Ability to navigate computer applications. Ability to work in a fast‑paced environment. Knowledge of pharmacy benefit investigation, prior authorization support, and patient financial assistance connection. Prior experience working with physicians, nurses, or other healthcare professionals. Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law. #J-18808-Ljbffr Ardon Health