Desktop Support Technician - Seattle, WA

Desktop Support TechnicianAt CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Seattle, WA. This role provides onsite and remote technical support for desktop computers, laptops, mobile devices, printers, and related IT equipment. This role is responsible for troubleshooting hardware and software issues, supporting end users, maintaining equipment inventories, and ensuring timely resolution of incidents and service requests. The ideal candidate is customer-focused, technically proficient, and able to work effectively in a fast-paced enterprise environment.Duties and Responsibilities:Provide technical support for desktops, laptops, monitors, printers, mobile devices, peripherals, and related technologyDiagnose and resolve hardware, software, operating system, and connectivity issuesInstall, configure, image, deploy, and maintain endpoint devices according to established proceduresPerform equipment moves, adds, changes, and refresh activitiesRespond to incidents and service requests through designated ticketing systems and ensure accurate documentation of work performedTrack, update, and resolve support tickets within established service level agreements (SLAs)Assist with inventory management, asset tracking, device lifecycle activities, and equipment auditsReceive, stage, configure, and deploy new hardware and softwareSupport end users in person, over the phone, and through remote support toolsTroubleshoot basic networking issues, including wireless connectivity, network access, printers, and peripheral devicesEscalate complex issues to higher-level technical teams when appropriateAssist with operating system upgrades, software installations, patching, and technology rollout projectsSupport backup and recovery activities as directedMaintain knowledge base articles and contribute to process improvement initiativesFollow established security, compliance, and operational proceduresCollaborate with other IT team members to ensure consistent service delivery Msccn