IT Support Specialist

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources needed to perform their jobs effectively. This role provides first and second-level technical support for workstations, laptops, mobile devices, printers, Microsoft 365 applications, and user accounts. The IT Support Specialist is responsible for resolving technical issues, deploying end-user technology, maintaining asset records, and escalating infrastructure-related issues when appropriate. Minimum Qualifications: Associate's degree in Information Technology or equivalent experience. Two (2) or more years of Help Desk or Desktop Support experience. Experience supporting Windows 11 and Microsoft 365. Experience working within an IT ticketing system. Strong customer service, communication, and problem-solving skills. CompTIA A+, Network+, or Microsoft Fundamentals certifications preferred. Experience supporting users in a manufacturing environment preferred. Essential Job Functions: End User Support - Serve as the primary point of contact for IT support requests. Troubleshoot hardware, software, Microsoft 365, and end-user technology issues. Support Windows workstations, laptops, mobile devices, printers, conference room technology, and remote users. Document all support activities within the IT ticketing system. End Device Deployment & Administration - Prepare, configure, deploy, and replace end-user computing devices. Install required software and maintain workstation standards. Coordinate hardware refreshes and equipment deployments. Maintain hardware inventory and asset records. User Administration - Create, modify, and disable user accounts. Administer Microsoft 365 licensing, security groups, distribution groups, and mailboxes. Support employee onboarding and offboarding activities. Assist users with password resets and multi-factor authentication (MFA). Documentation & Customer Service - Maintain knowledge base articles, deployment documentation, and asset inventories. Communicate technical information in a clear, business-friendly manner. Prioritize support requests, maintain high customer satisfaction, and **escalate** issues appropriately. Knowledge, Skills, & Abilities: Windows 11 Microsoft 365 Active Directory User Administration Basic Networking Hardware & Peripheral Troubleshooting Printer & Mobile Device Support Remote Support Tools IT Documentation Customer Service Time Management Problem Solving Physical Requirements: Ability to work at a desk and computer workstation for extended periods Standard office environment; no heavy lifting or physical requirements beyond normal office work #J-18808-Ljbffr