Help Desk Agent

Student Affairs Desk Assistant

As a Student Affairs Desk Assistant within the Student Affairs Suite at Maryville University, individuals in this role will assist and support the day-to-day operations of the Student Affairs Suite and its staff. This position involves providing a professional, helpful, and welcoming atmosphere for faculty, staff, students, families, and visitors, as well as assisting with various administrative and event-related tasks. Students will gain valuable experience in customer service, project management, and general office duties.

Job Responsibilities

• Provide a professional, helpful, and welcoming atmosphere for faculty, staff, students, families, and visitors to the Student Affairs Suite (located in the Donius University Center)
• Greet customers on a regular basis and assist them with various needs
• Answer phone calls and transfer to the appropriate office/staff member
• Ensure the Student Life Suite is always neat and orderly
• Support all professional staff housed within the Student Affairs Suite and Center for Student Engagement & Belonging at all times including but not limited to the Vice President for Student Affairs, Dean of Campus Life, Dean of Student Wellness, and Chief of Staff
• Assist with various event programming tasks
• Maintain organization and inventory of Student Affairs Suite items in storage
• Assist with campus events when schedule allows
• Deliver documents and materials across campus as needed
• Perform other duties and projects as assigned

Core Competencies

• Communication & Influence: Sharing ideas clearly and respectfully
• Digital Literacy & Data Competency: Using technology effectively
• Interpersonal Effectiveness: Collaborating and building relationships
• Adaptability & Resilience: Embracing change and overcoming challenges
• Assessment & Evaluation: Giving and receiving feedback for growth

Minimum Qualifications

• Excellent verbal and written communication skills
• Organized, detail-oriented, can work independently, and take initiative
• Problem-solver and team player
• Must maintain confidentiality

Physical Demands

• On occasion may be asked to lift boxes or organize basement storage.

Skills Required

• Strong time management skills, knows how to prioritize tasks and meet deadlines
• Positive customer service skills
• Proficient with Microsoft Office and Canva, preferred GetInvolvedMU skillset

Position Pay

$15/hr

Hours per week

10 hrs

Start Date

08/24/2026

End Date

05/08/2027

NOTE: Applicants must be work study eligible and have a work study award in their financial aid package to apply for this position.