Help Desk Agent

Student Affairs Desk Assistant As a Student Affairs Desk Assistant within the Student Affairs Suite at Maryville University, individuals in this role will assist and support the day-to-day operations of the Student Affairs Suite and its staff. This position involves providing a professional, helpful, and welcoming atmosphere for faculty, staff, students, families, and visitors, as well as assisting with various administrative and event-related tasks. Students will gain valuable experience in customer service, project management, and general office duties. Job Responsibilities Provide a professional, helpful, and welcoming atmosphere for faculty, staff, students, families, and visitors to the Student Affairs Suite (located in the Donius University Center) Greet customers on a regular basis and assist them with various needs Answer phone calls and transfer to the appropriate office/staff member Ensure the Student Life Suite is always neat and orderly Support all professional staff housed within the Student Affairs Suite and Center for Student Engagement & Belonging at all times including but not limited to the Vice President for Student Affairs, Dean of Campus Life, Dean of Student Wellness, and Chief of Staff Assist with various event programming tasks Maintain organization and inventory of Student Affairs Suite items in storage Assist with campus events when schedule allows Deliver documents and materials across campus as needed Perform other duties and projects as assigned Core Competencies Communication & Influence: Sharing ideas clearly and respectfully Digital Literacy & Data Competency: Using technology effectively Interpersonal Effectiveness: Collaborating and building relationships Adaptability & Resilience: Embracing change and overcoming challenges Assessment & Evaluation: Giving and receiving feedback for growth Minimum Qualifications Excellent verbal and written communication skills Organized, detail-oriented, can work independently, and take initiative Problem-solver and team player Must maintain confidentiality Physical Demands On occasion may be asked to lift boxes or organize basement storage. Skills Required Strong time management skills, knows how to prioritize tasks and meet deadlines Positive customer service skills Proficient with Microsoft Office and Canva, preferred GetInvolvedMU skillset Position Pay: $15/hr Hours per week: 10 hrs Start Date: 08/24/2026 End Date: 05/08/2027 NOTE: Applicants must be work study eligible and have a work study award in their financial aid package to apply for this position.