Operations Manager

Description

INTRODUCTION

We welcome you to join our Chino Commercial Bank Team!

We are currently seeking for an Experienced and Qualified Operations Manager who is passionate, driven, collaborative, and solutions minded individual to join our team.

We are dedicated in creating a championing environment where you can grow and thrive.

Our Mission is to provide exceptional customer service to make a difference in the lives of our customers and communities.

Internal Staff Eligibility:

CCB is dedicated to assisting employees reach their professional goals through internal promotion and transfer opportunities.

We have an exciting opportunity with the opening of the Corona Branch for an Operations Manager . We strongly encourage all qualified and interested team members to apply for the open role.

Ensure that you meet the following eligibility requirements.

• You are a current, full or part-time CCB employee.
• You have been in your current position for at least 1 year. (Exceptions to this 1-year requirement can be made by your current supervisor and should be consistent with company business needs.)
• Your performance meets established work standards in your current position.
• You have not had an employee counseling or corrective action within six months. You are not following a performance improvement plan for your current position.
• You meet the qualifications listed for the position in the job posting.

SUMMARY

The position of Operations Manager is responsible for regularly supporting the Branch Manager and Operations Administrator as applicable. Ensures branch operational activities run smoothly and efficiently; provides leadership, training and supervision within the branch; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. The position of Operations Manager performs supervisory duties as assigned by the Branch Manager and Operations Administrator, and may perform in various capacities, such as a new accounts representative, teller, or safe deposit attendant as appropriate. The Operations Manager must maintain compliance within audit, internal controls, security, BSA, CTR standards.

Requirements

ESSENTIAL DUTIES

1. Provides supervision and support to all assigned areas of branch operations where service or assistance is needed; oversees activities of tellers, new accounts and other operations personnel.
2. Involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; assists the organization of the branch, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
3. Consistently applies sound decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures; keeps within assigned approval limits and uses these instances as learning tools for employee development.
4. Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issuing receipts.
5. May perform all related teller, vault teller, new account, utility specialist, and safe deposit duties as required.
6. Promotes and cross-sell the Bank’s products and services by assisting customers in their selection to meet their needs.
7. May perform all technical operational areas; NSF and overdraft processing; holds and stop payments; currency transactions reports; acceptance and research procedures for a variety of legal processes; ATM duties; documentation and procedures required for accounts involving the death of account holder(s); incoming and outgoing collections; incoming and outgoing wires; FICA payments; certifications; knowledge of the Federal Reserve Bank posting and entries; balances general ledger account(s) and processes and approves related entries.
8. Supervises the daily activities of branch staff including, but not limited to, effective delegation of assignments, develop work schedules and providing necessary training.
9. May participate in assuring quality control in regards to audits and certifications.
10. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
11. Issue official checks, money orders, traveler’s checks and savings bond applications.
12. Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.
13. Performs lead duties including assigning and reviewing work for accuracy and completeness, assisting others in resolving problems, approving transactions within authority levels and training others in branch operations.
14. Assist other branch offices in resolving operational inquiries and providing staff support.
15. Receives and processes stop payment and hold orders.
16. Accepts loan, installment and collection payments.
17. Balances cash drawer daily and verifies cash being returned vault. May assist in opening and closing the vault daily; prepares and processes incoming and outgoing shipments; and assists in balancing vault currency and coin.
18. Balances teller differences as it relates to general ledger accounts; maintains accurate teller balancing records; balances branch cash totals.
19. Provides effective customer service and assists in resolving problems within given authority.
20. Records, files, microfilms, updates information and sorts mail or reports as required.
21. Gather data and process various reports (e.g., currency transaction, return items, overdrafts, callbacks, etc.)
22. Reinforces the application of superior service through his or her own example along with appropriate follow through with involved customers and employees.
23. Responds to inquiries, telephone calls, referring customers to the appropriate department or person; exhibits the necessary follow through with customer and/or staff involved.
24. Types routine letters, reports and forms.
25. Maintain files, copies and faxes documents, and orders and distributes supplies.

SECONDARY DUTIES

The position of Operations Manager performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Operations Manager is responsible for the supervision of two (2) or more employee(s).

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The environment for this position is an open office that is mostly clean and comfortable. The employee is in a non-confined office-type setting in which he or she is free to move about at will. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), check protector, scanner, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers.

MENTAL DEMANDS

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree from a four (4) year college or university; or one to two years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a branch operations and/or branch utility background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.
• Intermediate knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Good organization skills with the ability to provide leadership, limited supervision and training for two (2) or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and account opening software programs.
• Ability to cross-sell and explain all operation products and services with confidence and authority.
• Basic knowledge of human resource and labor laws and policies.
• Intermediate typing skills to meet production needs of the position.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Basic loan product knowledge.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Effective organizational and time management skills.
• Ability to work with minimal supervision while performing duties.
• Current California driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety to himself or herself or others.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.