Clinical Operations Specialist II

Clinical Operations Specialist 2 Salary: $50.48/hr depending on geography and level of experience, plus equity and an annual bonus. Key Responsibilities Optimize Clinical Workflows: Identify inefficiencies in medical record processing and intake protocols. Recommend practical solutions and document process updates to share learnings with the team. Exercise Clinical Judgment: Apply sound judgment within established procedures to determine the appropriate next steps for patient scenarios that aren't "black and white". Build Trusting Relationships: Build relationships with peers and external partners, adjusting your communication style to ensure clarity, trust, and alignment. Support Clinical Compliance: Help document compliance-related tasks and support audits or checklists to ensure Carrum meets all HIPAA and clinical safety standards. Collaborate for Team Success: Contribute to a positive team dynamic by sharing updates clearly and tailoring information for your specific audience. Mentor through Feedback: Integrate feedback into your daily habits and take full ownership of your development, sharing your growth and learnings to support your peers. Qualifications 2+ years of experience in clinical operations, nursing support, case management, or healthcare administration. Degree in a clinical field (RN, BSN, etc.) or healthcare administration is preferred. Anticipate patient and team needs, using empathy to guide tone, timing, and operational decisions. Flex approach when new clinical challenges arise, recover quickly, and support team in messy or unclear situations. Treat every patient and teammate with patience and respect, centering the "human side" of healthcare in daily work. Ensure diverse voices are heard and credited, checking for bias to ensure equitable patient care. Have a knack for troubleshooting, synthesizing imperfect information into actionable insight, and creatively solving problems. Deep commitment to HIPAA, clinical quality standards, and handling sensitive medical information with integrity. Manage predetermined work assignments with moderate control, ensuring every clinical detail is handled with precision. Benefits Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan Variety of employee resource groups and DEIJ initiatives (promotes inclusion and equity) Opportunities for flexible working hours and generous time off Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. #J-18808-Ljbffr Carrum Health