Product Operations Specialist | Bill Pay

Product Operations Partner for Ramp Bill PayAs a Product Operations partner for Ramp Bill Pay, you will help build and scale the workflows that enable customers to manage accounts payable with speed, accuracy, and control. You will reduce customer friction across the bill pay lifecycle — from vendor setup and approvals to payments, reconciliation, and exception handling — while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve processes around release management, collecting customer feedback, and enabling internal teams to support our customers and troubleshoot issues.Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.What You'll DoOwn the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channelsPartner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specsOwn launch operations for new Bill Pay features as they move from Alpha to GADirectly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlogUse AI to automate processes and build products that enable teams to ship faster while maintaining a high quality barBuild scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflowsWhat You Need3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferredProficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer frictionAbility to translate qualitative feedback into crisp requirements and operational processesComfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholdersStrong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impactExperience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvementsAbout Our TeamsSpend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spendIntelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisionsBill Payments owns our invoice management, accounts payable, and B2B payment capabilitiesRisk owns our underwriting and financial products that determine which businesses to approve and how to manage riskGrowth owns onboarding, activation and retention products to help our customers be successful on the Ramp platformAccounting owns creating intelligence in our accounting platform, saving finance teams time and moneyMobile owns our mobile app development and mobile strategyTravel owns new capabilities for bookings and expense automation throughout a tripFor candidates located in NYC or SF, the pay range for this role is $128,000 - $180,000. For candidates located in all other locations, the pay range for this role is $120,000 - $170,000*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) or SF (Financial District) at least 3 days/week*Benefits available to all full-time Ramp employees (Global)Flexible PTOCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUnited States100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation support to NYC or SF (as needed)CanadaGroup medical, dental, and vision coverage through Sun LifeLife, AD&D, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUnited KingdomPrivate medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice