Bilingual Customer Service and Rebate Processing Specialist

Overview Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients across the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something to contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you. The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable, and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world. Responsibilities Provides basic troubleshooting and recommend solutions Data Entry – enters data into various database applications Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents Communicates effectively as part of team approach with other departments in servicing customers Provides customer service activities such as responding to emails and phone calls Provides exceptional customer service and call handling in a customer centric environment Safeguards confidential customer information May provide peer training to co-workers job shadowing support as assigned in area of responsibility Willing to support any program within the department as assigned Other duties as assigned Qualifications Minimum of a high school diploma or equivalent Fluent in both English and Spanish Must be able to work an 8‑hour shift as assigned within the hours of 8 am to 6 pm Minimum 6+ months of related work experience in a call center environment Proficiency in 10‑key data entry from computer keyboard Experience with various Microsoft programs, including Word, Excel, Access Strong attention to detail Strong organizational and prioritization skills and ability to multi‑task Excellent written and verbal communication skills A positive and customer‑friendly outlook Able to follow directions as they are given Preferred Education, Skills and Experience Experience in a data entry processing and customer centric call center environment preferred Experience working in energy efficiency or utility fields a plus About Resource Innovations Resource Innovations (RI) is a women‑led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. EEO Statement Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $17/hr - $20.39/hr. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work‑life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings. Background and Drug Screening Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre‑employment drug screen may also be required. Other The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice. #J-18808-Ljbffr Resource Innovations