Leasing Specialist

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization’s support services and senior leadership. An Approach that is Positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges. Qualifications Passion for providing exceptional customer service. 2+ years of sales and/or customer relations experience. Low-income housing and tax credit experience is highly desired. Bilingual (English & Spanish) highly desired. Thrives in a fast-paced environment. Flexible schedule that may include evenings and weekends. Solid computer knowledge, Windows (Word, Excel), internet, and e-mail. Working knowledge of Yardi Voyager Property Management software. Key Accountabilities Customer Service & Sales Always provide A+ customer service; greet and qualify all prospects. Record all telephone and in-person visits on guest cards. Inspect models and available “market-ready” units; communicate related service needs to the Community Manager. Demonstrate community and apartment/model features and benefits; apply product knowledge to prospect needs and close the sale. Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements. Update availability reports and process applications for approvals. Ensure the apartment is ready for move-in on the agreed date. Follow up on prospects that did not close and attempt to close again; refer to sister communities if needed. Secure new resident signatures on appropriate paperwork prior to move-in and orient new residents to the community. Assist in monitoring renewals; distribute and follow up on renewal notices. Administrative Accept rental payments; type leases and complete appropriate paperwork; input information in Yardi accurately and timely. Maintain current resident files; distribute notices; maintain accurate monthly commission records for bonuses. Assist the management team with other tasks as required; consistently implement community policies. Resident Retention Receive calls and visits; listen to resident requests and concerns. Quickly complete maintenance service requests and inform the maintenance team; answer questions about the community, repairs, rent, and rules; follow up timely. Ensure maintenance repairs are handled satisfactorily; maintain open communication with the Community Manager and Maintenance Supervisor. Contribute to cleanliness and curb appeal; assist in planning resident events and host as directed by the Community Manager. Adherence to Property Management Rules, Regulations, and Guidelines Conduct all business in accordance with company policies, Fair Housing, ADA, and all other laws pertaining to the apartment industry. Under the direction of Compliance and the Community Manager, manage compliance file maintenance where applicable. Physical Demands & Working Conditions The position is essential staff and requires reporting to work and adherence to safety and business protocols. Frequent sitting and walking; repetitive use of computer, keyboard, mouse, and phone. Reading, writing, calculations, and verbal communication. May work on an elevated site and walk on uneven ground; occasional squatting, bending, twisting, pushing, and pulling. How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. Culture Built on Purpose and Core Values – Integrity, Caring, and Focus on Continuous Improvement. Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more. Growth based on achievement with opportunities for internal promotion. Development – access to online training, classes, and coaching. Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and diversity, equity, and inclusion are at the core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences enables us to achieve our mission to enable opportunities for hard-working American families. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics. Our DEI initiatives include recruitment and selection, compensation and benefits, professional development, promotions, transfers, and a work environment built on gender and diversity equity that encourages: Respectful communication and cooperation among all employees. Teamwork and employee participation to include diverse perspectives. Flexible work schedules to support work/life balance. Community contributions to promote understanding of diversity. Compensation Compensation Range: $24 - $24 USD #J-18808-Ljbffr