Operations Analyst/ Software Tester (5341)

We are seeking a detail-oriented and collaborative Operations Analyst/Software Tester to support multiple software projects. This individual will be responsible for requirements analysis, end-user validation, documentation review, and comprehensive test planning and execution. The role serves as a vital quality assurance advocate and liaison between users, development teams, and project stakeholders, ensuring reliable, technically sound, and user-aligned software deliveries.

Essential Duties & Responsibilities

• Regularly engage with internal and external stakeholders to gather system and user requirements, validate workflows, provide project status updates, and clarify user needs

• Facilitate clear and concise communications regarding product status, testing results, and process changes, ensuring alignment across all project phases

• Analyze system design and operational requirements for the software projects, working to ensure functional, integration, and data traceability

• Contribute to the preparation, review, and iterative improvement of technical documentation, such as Software Design Descriptions (SDD), Software Version Descriptions (SVD), Cybersecurity Implementation Plans (CSIP), and Database Design Documents (DDD)

• Assist in integrating stakeholder or government feedback as part of documentation change processes

• Develop and maintain comprehensive test plans, test procedures, test scripts, and test reports for functional, regression, suitability, and acceptance testing in accordance with test documentation standards (e.g., DI-NDTI-80603A, DI-NDTI-80566A, DI-NDTI-80809B)

• Lead facilitation and execution of User Acceptance Testing, including setting up test environments, coordinating user participation, preparing UAT documentation, collecting and analyzing feedback, and reporting results to the project and stakeholder teams

• Prepare and update test plans, test procedures, and test reports

• Ensure timely delivery, compliance with contract schedules, and incorporation of stakeholder feedback into final and revised documentation

• Support regular updates to internal team documentation and Standard Operating Procedures (SOPs) to reflect evolving practices and lessons learned

• Support and help coordinate stakeholder integration meetings; document outcomes and action items to drive cross-functional alignment

• Facilitate communication and risk tracking surrounding changes and updates to CDRLs and other project deliverables

• Identify opportunities for process optimization regarding requirements management, testing, and documentation to drive efficiency and quality

• Advance the creation and ongoing maintenance of an automated testing suite to ensure scalable and efficient validation of system functionality, with the aim of improving test repeatability, reliability, and speed over the project lifecycle

Required Skills & Experience

• Clearance Required: Secret

• Bachelor's degree in computer science, information systems, engineering, operations research, or related discipline

• Minimum 2 years of experience in software/system testing or operations analysis, preferably on DoD or mission-critical enterprise systems

• Experience interpreting requirements and translating them into executable test cases and workflows

• Hands-on experience with manual and automated testing, test planning, and test result reporting

• Familiarity with technical documentation practices, particularly for DoD or federal systems, including the preparation and revision of test plans, test procedures, test reports, and other technical artifacts

• Understanding of data management concepts, aviation reliability, or sustainment systems is preferred

• Strong communication, organizational, and analytical skills; ability to facilitate meetings and present findings to technical and non-technical audiences

• Experience supporting or facilitating UAT and stakeholder engagement meetings

• Experience with Agile methodologies, test management tools, and (preferably) test automation concepts

• Proficient with Microsoft Office Suite; ability to prepare professional-assessment reports and presentations

Application Deadline: 6/22/2026

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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$80,000-$118,000 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).