Lead Server, In Room Dining, Full-Time

Lead Server

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it's a way of life. Don't just imagine the possibilityjoin us.

Your Journey

• Supervise the day-to-day functions of the restaurant while providing excellent customer service and actively contributing to department requirements and standards
• Provide guidance, direction, and support to the server team, leading by example and fostering a positive work environment.
• Assign duties and responsibilities to servers, ensuring appropriate coverage and staffing levels based on business needs.
• Coach and mentor servers to improve performance, enhance service skills, and achieve service excellence.
• Conduct ongoing training sessions on menu knowledge, wine service, upselling techniques, and customer engagement strategies.
• Ensure food and beverages are being served in a professional and timely manner
• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
• Maintain cleanliness and organization in the dining area, including clearing and resetting tables, wiping surfaces, and replenishing condiments.
• Monitor the set up and maintenance of the venue(s) to ensure all side work is complete
• Interact with guests to ensure a positive guest experience
• Attend daily pre-shift meetings
• Assist with ongoing service training
• Assist with the completion of daily shift reports as needed
• Deliver on guests' expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs

About You

• You enjoy being an active business partner and passionate about spirits, wine, and food
• You are personable and love engaging with guests
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Ability to work a flexible schedule, including weekends and holidays
• Ability to collaborate in a team environment
• Basic communication skills
• One year minimum of experience in food and beverage operations
• Prior supervisory experience, a plus
• Prior micros or other systems experience, a plus
• Luxury hotel experience, a plus

You Will Enjoy

• Free meals
• Free uniforms and cleaning
• Ongoing community outreach events
• Hotel discounts
• Associates' events throughout the year
• Healthcare benefits
• 401k retirement plan with company matching

Physical Requirements

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi-regular basis

At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay scale for Lead Server is $18.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.