IT Manager

We build AI tools for the service pros running a $1 Trillion+ industry. They deserve software that works as hard as they do. Our founders, Tyson and Apurva, grew up answering phones for their moms' businesses. They learned early that for small businesses, a missed call is a lost job. We're building Avoca to help home service pros win every job and grow on their own terms. Who's backing us Backed by the investors defining the next era of AI and vertical software. 02 How we work We're obsessed with our customers. We talk to them daily, sit with their teams, and build to solve their problems. We know the stakes. Fast pace is a given. We meet customers where they are: flying out to their call centers and showing up at industry conferences. Our Values Customer Obsession Seek team members who act decisively when encountering problems rather than dwelling on them. Prioritizing collective success over individual ambitions. Solutions Not Problems Focus on making things better, especially given constant new challenges. 03 Come join us Defining the AI front office for a $1 Trillion+ industry. 100 people and growing. Backed by top investors. We're in Union Square together every day. Lunch on us, and benefits built to support the best work of your career. The people at Avoca are the reason I'm here. Not the market, not the tech stack, the people. These are the people I call when things get hard, not about code, about life. The people at Avoca are the reason I'm here. Not the market, not the tech stack, the people. These are the people I call when things get hard, not about code, about life. Rong Ye Software Engineering I get to work alongside people who genuinely care about the product, each other, and the businesses we serve. Real trust, real ownership, and a team that celebrates wins together. Selling something that actually transforms how home services companies operate makes it easy to show up fired up every morning. Avoca is the first company where I've felt like I'm on the cusp of something great. I've been at other startups, but I've never been around a more brilliant team, and I genuinely learn something new every day. We bring the same urgency our clients bring to their customers, and they feel it. Avoca is the first company where I've felt like I'm on the cusp of something great. I've been at other startups, but I've never been around a more brilliant team, and I genuinely learn something new every day. We bring the same urgency our clients bring to their customers, and they feel it. Nina Udeagha Technical Account Manager Everything you need to do your best work — and live a great life outside of it. Health & Insurance Comprehensive coverage, multiple plan options. Disability & Life Short and long-term disability fully covered. Build wealth alongside the company. Equity Time Off Recharge whenever you need to. Flexible PTO Unlimited time off plus 10 company holidays. Paid time to bond with your new addition. We feed you while you focus. Work Everything you need to ship great work. Every tool you need, fully covered. In-Office Culture High trust, high ownership. We have each other's backs. Commute Transit and parking covered. Late-Night Rides Uber home on us. IT Manager Location Address 55 5th Ave #1701, New York, New York , 10003 Full time Location Type On-site Department Compensation At Avoca, we believe compensation should reflect the value people bring and set them up to share in what we're building. Our total compensation package includes a competitive base salary, equity, and a comprehensive benefits suite covering medical, dental, and vision insurance, a company-sponsored 401(k), flexible PTO, and daily in-office meals. Final compensation is determined by experience, skills, and qualifications, and our recruiting team will walk you through the full details as you move through the process. About Avoca Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. About the Role We're hiring our first IT Manager to own the full technology environment at Avoca. This is a foundational role sitting within Operations — you'll be responsible for everything from day-to-day employee support and SaaS administration to leading the IT build-out of our NYC headquarters. You'll report to the Head of Operations and work closely with every team in the company as we scale from 100 to 200+ employees. What You’ll Do Own IT onboarding for every new hire — configure devices, provision accounts, and ensure day-one readiness across the company Administer Avoca's SaaS stack (Google Workspace, Slack, Notion, HubSpot, Zoom, and others) — managing access, integrations, and licensing Serve as the primary point of contact for all hardware and software issues; keep the team unblocked and moving fast Own endpoint security, identity and access management, and IT policy enforcement across the organization Drive IT process improvement, develop and manage ticketing and escalation workflows, and prepare and refine standard operating procedures Evaluate vendors, run cost-benefit analyses on tool upgrades and renewals, and ensure Avoca is getting best-in-class value Track and manage hardware and software inventory; manage laptop lifecycle from procurement through offboarding Comfortable working with/managing outsourced IT support/MSPs. What You’ll Bring 5+ years of experience in IT management or systems administration, ideally at a high-growth startup Hands-on experience with Google Workspace and a modern MDM platform (Rippling, Jamf, Kandji, or equivalent) Strong networking fundamentals — VLANs, Wi-Fi infrastructure, firewalls, DNS/DHCP Experience with identity and access management tools (Okta, Active Directory, or equivalent) Experience supporting an office build-out or major infrastructure project end-to-end Strong vendor management and analytical skills; comfortable building a cost-benefit case and making a recommendation Clear, confident communicator who can translate technical decisions for non-technical stakeholders Nice to have: familiarity with AI tooling governance, SaaS security reviews, or relevant certifications (CompTIA, Google IT, AWS) Who You Are You're hands-on and ownership-oriented — when something breaks or doesn't exist yet, you fix it or build it without being asked You operate well in ambiguity and move fast; you don't wait for a perfect brief to get started You think in systems — you spot the upstream cause, not just the immediate symptom, and you build for scale even when you're solving for today You take the work seriously and hold a high bar for reliability; the team depends on you and you don't let them down You're in the office five days a week and set the standard for what a well-run, well-supported physical workspace looks like Comprehensive medical, dental, and vision insurance Company-sponsored 401(k) through Vestwell Company-wide off-sites Daily in-office lunch through Parkday Dinner covered when working late Commuter support including transit reimbursement and late-night rideshare Standing desks and workspace accommodations available on request All core tools and software provided Compensation: The expected base salary for this role is $150K-190K, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process. Why Avoca At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact. Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. #J-18808-Ljbffr Avoca, Inc.