Lead Attendant - Bike Shop (Part-Time) Starting at $12.25/hr

Bike Rental Assistant

Assist our members and guests with their bike rental needs. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Not designated to drive a company vehicle

One (2) years of prior experience in the same or related field preferred

Strong guest service skills

Knowledge of general bike maintenance; fix flat tires, pedals, grease, tighten handle bars, adjust seats, etc.

High School Diploma or equivalent credentials preferred

Excellent communication skills, both written and verbal

Ability to accurately handle money, make change, process credit card transactions

Ability to effectively operate RS POS (point-of-sales) system

Ability to work more than a seasonal capacity

Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)

Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers

Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively

Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment

Ability to easily adapt to organizational and environmental changes

Must be flexible to working days, early mornings, evenings, weekends, and holidays

Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Greet guests and members and assist them with their bike rental needs

Manage tickets, bike check-in and bike deliveries

Conduct customer safety training

Manage inventory of bikes

Process charges and cash sales

Conduct daily and annual bike maintenance

Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area

Accountable for guest satisfaction by ensuring Sea Island's standards are met; address guest concerns in a timely and efficient manner and implement

Learn the names and personally recognize our regular Guests and Members

Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability

If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)

Maintains cleanliness and organization in all work areas

Uphold appropriate departmental standards of quality/timing

Uphold and ensure compliance with all company and departmental policies and procedures

Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately

Attends all scheduled employee meetings and brings suggestions for improvement

Willing and timely execution of other duties as delegated by leadership

Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods

Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels

Ability to perform repetitive tasks with accuracy

Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift

Ability to read, write and communicate effectively in English, both written and verbal

May be exposed to mechanical, electrical, chemical and fume hazards

Ability to maintain compliance with Sea Island's Company Resort Professional Image Policy

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.