Information Technology Technician

2 days ago Be among the first 25 applicants This range is provided by Apex Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18.00/hr - $20.00/hr Direct message the job poster from Apex Systems Senior Professional Public Sector Recruiter/Team Lead at Apex Systems Inc. Job # 3016224 Apex Systems is currently hiring for an IT Support Tech for a large technology company! Responsibilities IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide Coordinates and Client End User on expectations and availability to conduct Managed Client Services Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations Identifies potential issues that could adversely impact End User experience and follows through on action steps Strives to meet all Client SLAs & Customer Satisfaction Goals Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site When required-provides onsite shadowing to Program Field Service Team Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles Basic installation and maintenance to technical products Follows predefines procedures and tasks in everyday activities Work is regularly reviewed by a more senior level technical specialist Qualifications 1+ years’ experience in servicing/deploy computer equipment At least one industry standard certification such as CompTIA A+, Net+, or Security+. Must have a proven customer service background Must have experience in a corporate environment Individual will be knowledgeable of Windows operation system environment Able to comprehend and follow verbal and written technical instructions and scripts Physically able to lift and move Enterprise and Client technology hardware in our customer environments Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution Location Ridley Park, PA Onsite expectation Fully Onsite If you are interested, please apply here or email an updated copy of your resume to Kristin Catterton at View email address on click.appcast.io Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at View email address on click.appcast.io or View phone number on click.appcast.io. Seniority Level Entry level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting and Technology, Information and Media #J-18808-Ljbffr Apex Systems