Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hourly Pay
• Life Insurance
• Health Insurance Stipend
• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

ROLE DESCRIPTION: 
As a Customer Service Representative with Amy Seong State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Property& Casualty, Life & Health License(must be willing to obtain)

Please complete our application if you are motivated to succeed and can see yourself in this role. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents' employees must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their employees. State Farm agents’ employees are not employees of State Farm.