Residents Club/Recreation Assistant

Job Title

Adhere to the core values of Resource Property Management: Honesty, integrity, respect, and courtesy are the cornerstones by which our company functions. We value all clients and strive to provide professional and efficient management services.

Competencies

Communication Skills, Business Acumen, Customer/Client focus, Decision Making Skills, Results Driven Management, Conflict Resolution, Marketing, Event Planning

Working Conditions and Physical Requirements

Must be able to work under pressure, meet deadlines, while providing exemplary customer service. Ability to perform the essential job functions safely and successfully with RPM's internal procedures and policies as well as all related employee handbooks and training/safety manuals. Maintain regular, punctual attendance consistent with RPM policies & practices. Lift and carry up to 20 pounds. Must be able to talk, listen, and speak clearly on telephone.

Core Duties, Responsibilities and Essential Functions

Answer all phone calls. Return all calls and emails within 24 hours. Check voicemail throughout the day. Update and respond to Resident's Club Voicemail. The message should be updated each season and holiday and voicemails. Provide excellent customer service to board members, owners/residents courteously, timely and efficiently. Coordinate events and social activities at The Residents' Club. Report emergencies to General Manager or building manager immediately. Utilize Vantaca for management of the community. Includes updating calendars and reservations. Coordinating the scheduling of fitness classes and pool events. Coordinate the communications of the community to include meeting notices via email and posting on building bulletin boards. Generate eblasts to owners. Organize and set up the water, cups, coffee, or any other necessary supplies prior to a meeting. Process applications for the rooms at the Residents' Clubhouse. Take clubhouse/social room reservations; make sure all monies and paperwork are handled prior to reservation; post reservation notice; track all reservations on a spreadsheet. File association records and purge files annually. Records may NOT be destroyed without board approval. Gather application forms and waivers from participants as needed. Provide management with copies of all application forms. Contact maintenance or vendor as needed for upkeep of the Resident's Clubhouse. Order supplies as directed as needed or by management. Special projects or other duties that may arise from time to time. Coordinate flexible schedule as needed if presence is required for weekend event. Become familiar with, and update Point Brittany cable channel transmissions. Work with Communications Committee to finalize the Point Brittany Newsletter.

Resource Property Management