Director of Operations

Install the Engine. Scale the Machine.This is not a typical "Head of Ops" role. This is a scale inflection role.Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.If you've scaled a chaotic $5M–$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.If you want comfort, skip this.What We're BuildingEmailable powers high-volume senders who live and die by inbox placement — Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.This role is about making revenue predictable while we scale aggressively.What You OwnYou own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue. Specifically:Forecast accuracy (±10%)Pipeline disciplineNet Revenue RetentionGross churn reductionEnterprise expansionRevenue visibility across the orgYou will run sales, marketing, customer support, and engineering.If revenue misses, it's on you. If we scale hard, you're the architect behind it.What This Role Is NotNot corporate COONot process theaterNot a founder babysitterNot maintenance modeWe want a builder. Someone who has:Cleaned up messy CRMsKilled fake optimism in forecastsReduced churn in usage-based SaaSInstalled discipline in scrappy teamsWorked directly with a driven founderIf you've only operated inside polished enterprise orgs, this likely isn't for you.What Success Looks LikeBy Day 90Clean forecasting systemClear segmentationYou running revenue meetingsFounder removed from operational noiseBy 12 MonthsRevenue predictableEnterprise motion repeatableNRR strong and stableInternal execution tightLong-TermScale toward eight figuresRevenue leadership under you installedInfrastructure-level positioning in Media & PublishingWho Thrives HereYou might be:A VP Revenue at a growth-stage SaaS who's cappedA Head of RevOps already doing CRO-level workA COO at a scrappy martech companyA former founder who learned revenue discipline the hard wayYou are:Calm under pressureDirectComfortable challenging a CEOObsessed with numbersEnergized by growthFully remote: globally distributed, optimized for deep work and autonomyCompetitive base + performance bonusFlexible time off: no policies, no counting daysHome office & productivity budgetProfessional development budget (courses, certs, conferences)Family-friendly: paid parental leave, flexible schedulesMental health & wellness supportIf you want stability and incremental growth, this isn't for you.If you want to build the revenue machine behind a category-defining infrastructure company, apply below or reach out directly.