Scheduling Senior Coordinator

Scheduling Senior Coordinator The Scheduling Senior Coordinator is an advanced position within the Revenue Cycle that provides non-medical support to patients, clinical care team members and the organization. In addition to the standard duties required by a PAC I/PAC II, this multi-dimensional position demonstrates advanced expertise in product, process or a service line area where patient care coordination across multiple disciplines is practiced and knowledge and understanding of multiple software systems is required to coordinate such care. This position is responsible for providing consumers (referring providers, clinical staff, payers and patients) with accurate, up-to-date information regarding products, services and procedures (including but not limited to Surgery, Radiation Therapy, Interventional Radiology, Interventional Cardiology, Transplant Coordination, and Endoscopy). They demonstrate an advanced ability to help patients understand complex medical information related to their healthcare journey within the organization. Position may include providing revenue cycle support for multiple new and return appointments and/or other appointments such as pre-surgical/procedural testing and consults, cardiac clearance, dental clearance, treatment planning, patient education, research appointments, etc. Position assures accurate appointments/surgeries/procedures are scheduled, accurate demographic and insurance information has been collected to support clinical and financial needs, and if needed, they are able to perform full registration duties in addition to scheduling and coordination activities. Precertification and financial counseling may also be carried out by this individual, therefore requiring basic knowledge of insurance and payer approval options and software. They provides ongoing support and effective communication to physicians and other clinical team members, patients and patient support systems by coordinating their requests and organizing and communicating in such a way that is clear and concise for all. They are expected to create a positive first impression and lead by example. The role includes advanced proficiency in multiple EMR platforms and includes but is not limited to scheduling, imaging and registration systems (Cadence, Optime, and Aria when applicable), ABN, eligibility, document management software, medical imaging software (Ambra), IHIS communication tools (encounters, inbaskets, secure chat), IHIS work queues, and payor platforms etc. They may also support the Scheduling Lead Coordinator and Access Management by assisting with training and support for all new staff and student interns when necessary. Minimum Qualifications For Hire: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 2.0 years of experience in patient access or similar field. Employee demonstrates strong problem solving and customer service skills. Able to prioritize and coordinator multiple tasks in busy environment. Preferred: Associate's Degree and at least 2.0 years of experience in a healthcare setting, existing revenue cycle department or customer service role. Experience with Cadence, Optime Aria, Ambra, and medical terminology preferred. Demonstrates ability to work in multiple systems for assigned tasks, management and reporting. Additional Information: Location: James Outpatient Care (1043) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. The university is an equal opportunity employer, including veterans and disability. Ohio State University