Analyst

Job Title

This position will provide operational support for an industry-leading sales analysis solution that enables quick and easy analysis of geography and segment KPIs against competitors for a major automotive manufacturer.

The role supports the delivery of client services and use of technical skills to maintain software and database systems and create regular reporting deliverables. Additionally, it requires providing analysis and reporting on key metrics for the platform's stakeholders. The position emphasizes technical and client-handling skills to carry out high-quality projects and tasks with precision and timeliness. The most commonly used technical tools in this position include SQL, advanced excel, and proprietary software.

The ideal location for candidates is the Atlanta area, and they must be prepared to travel to the Atlanta, GA office as needed. Initial training may require additional attendance to the Atlanta office for hands-on learning experiences. This role has current Hybrid Workplace flexibility local to our Atlanta, GA office. Candidate must be available and willing to work in-person two days per week and attendance at monthly team meetings at the local office are essential for this role's success.

Essential Duties and Responsibilities

• Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
• Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high quality data.
• Accurately performs application coding and testing functions associated with the development of custom client software.
• Tracks, processes, analyzes and verifies data in order to improve accuracy and quality.
• Use technical skills to accurately monitor, update and maintain Urban Science internal software systems.
• Adheres to quality control standards for Urban Science and client organizations.
• Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
• Effectively responds to client inquiries/requests in a timely manner to help improve client satisfaction.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
• Works with manager to complete own annual goal setting and performance review in a timely manner.
• Works with manager to prioritize other duties as assigned.

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
• Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner
• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team
• Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
• Math & Statistics: Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to apply the right mathematical methods or formulas to solve a problem
• MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas, utilizing functions, and filtering, sorting and formatting of data; intermediate knowledge of MS Word, PowerPoint, and Access is preferred
• Database: Working knowledge of relational database concepts, which require gathering and manipulating data manually is preferred; knowledge and experience with SQL is preferred

University degree required; technical degrees are strongly preferred (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution. Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role.

Progress towards:

• Apprentice level certification for one practice area
• Urban Science Ambassador
• Statistics 1 & Basic Statistics Assessment (or external equivalent)
• Intro to Operations Research (or external equivalent)