Dock Supervisor (FT - Loop)

Job Description

Job Description

SUMMARY

This position works outside at the Dock and is physically demanding requiring lifting furniture as needed. It is a working supervisory position as both a Donor Receiver and Supervisor. Main duties are to oversee dock operations and ensure that donors are welcomed with overwhelming biblical hospitality. The Donor Receiver position is potentially the first interaction a person, customer, or donor has with Hangers of Hope Thrift Stores, therefore, it is imperative that the Receiver has a positive, outgoing personality that is welcoming and exudes the highest level of customer service.

ESSENTIAL FUNCTIONS OF THE JOB

1. Welcome donors as they drop off donations by car at the dock in a timely manner and in a way that they feel confident that Hangers of Hope Thrift Stores appreciates them and understands their value.

2. Handle the receiving and donation process with the utmost respect and care including, greeting the donor, assisting in unloading donations, telling the Hangers of Hope Thrift Stores story, repeating details back to donor and issuing a receipt.

3. Through the highest level of customer service and hospitality, plants a seed for repeated business and donations to Hangers of Hope Thrift Stores with every donor.

4. Maintain clean and well-organized reception area, to include the parking lot where applicable.

5. Adhere to and implement daily, all employee policies and procedures outlined in the Employee Policy and Procedures manual and the Bethesda’s Mission Statement.

6. Communicate, daily, to the Production Manager any necessary information that relates to their respective departments.

7. Work with and effectively communicate with the Production manager and transportation team, other processing members of the Receiving and Processing teams.

8. Daily serve with fellow employees so that there is a healthy and productive work environment.

9. Train dock workers to effectively use the donation receiving script to communicate appreciation, the Bethesda Story, and Beyond The Rack to donors.

SPIRITUAL GUIDELINES

1. Practicing believer in the Lord Jesus Christ.

2. Belief that the Bible is God’s true Word.

3. Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity.

KNOWLEDGE, SKILLS AND ABILITIES

1. Must be a people person with a pleasant and willing attitude and have a servant’s heart.

2. Must have a friendly, smiling demeanor. 3. Must be able to work in a fast-paced environment.

4. Must have exceptional hospitality talent to offer the highest level of customer service.

5. Excellent communication skills (both oral and written) with an excellent command of the English language.

PHYSICAL/ENVIRONMENTAL DEMANDS

Stand – up to 100% of a standard work day.

Walk – up to 75% of a standard work day.

Sit – less than 10% of a standard work day.

Use hands to perform required duties – up to 100% of a standard work day.

Lifting and Bending – up to 75% of a standard work day.

Talk or hear – As needed throughout a standard work day.