Commercial Kitchen Equipment Service Technician

Commercial Kitchen Equipment Service Technician

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

TriMark is GROWING its Service Team!

POSITION SUMMARY:

The Commercial Kitchen Equipment Service Technician reports to the Service Supervisor. Located in Baltimore, MD, this full-time position is in the field. This position will focus on warewash and hot side equipment.

The Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently. This position offers an incentive plan, compensation from door to door, and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Senior Service Technician position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Equipment Service: Complete on-site repair and maintenance limited to standard kitchen equipment and simple ice machines (no work performed on specialized equipment) on full on-call rotation. Run intermediate troubleshooting and test tasks. Survey safety devices and equipment on a regular basis. Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service. Independently work on customers' foodservice equipment. Perform intermediate-level equipment and accessory installations.
• Repair and Maintenance: Inspect food service equipment for the purpose of ensuring safety. Identify necessary repairs and provides ongoing preventative maintenance.
• Inventory Management: Manage and maintain proper equipment, parts inventory, and tools on the service vehicle. Maintain and take periodic inventory of parts, materials, and components as directed.
• Communication: Provide timely and detailed service reports via assigned tablet. Reach out to Senior Service Techs for troubleshooting or assistance periodically. Use field automation systems (i.e., tablets, cell phones, etc.).
• Customer Interaction: Provide professional service and customer support during service calls and installations. Comprehend customer requirements, build positive relationships, and take appropriate actions.
• Safety and Compliance: Operate vehicles in a safe manner. Use appropriate personal protective equipment (PPE).
• Documentation: Read and interpret equipment manuals for required maintenance and service. Maintain and take periodic inventory of parts, materials, and components as directed.
• Additional Responsibilities: Inform management regarding intermediate procedures and/or status of work orders. Help in other jobs as needed. Perform other related duties as required and assigned.

COMPETENCIES:

• Advanced communication skills with the ability to converse with customers and all levels of management.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Confident presentation skills to convey information to groups of customers when needed.
• Ability to troubleshoot, test, repair, and service foodservice equipment.

QUALIFICATIONS & EXPERIENCE:

• High School diploma or equivalent
• 1 – 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one-year hands-on experience in commercial refrigeration.
• Intermediate computer skills.
• EPA certifications of Level 1 & 2 minimum; universal preferred.
• Capability to work flexible shifts and to adapt to changing work schedules.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 75 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools, or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.