TMS Technician (Medical Technician/Patient Advocate)

TMS Technician (Medical Technician/Patient Advocate)

Location: Onsite - Spokane Valley Clinic Employment Type: Full-Time, W-2 Employee, Non-Exempt Hourly Rate: $21-22/hr; Paid bi-weekly Schedule/Hours: Monday-Friday 8:30am-5pm Reports To: Regional Manager

Are you great with people and interested in building a career in healthcare? You don't need previous healthcare experience to make a difference at NeuroStim. We're looking for someone who is naturally approachable, curious, dependable, and passionate about helping others. If you've developed strong people skills in healthcare, hospitality, retail, customer service, wellness, education, or another fast-paced environment, we'll provide the specialized training you need to become a TMS Technician.

Join a mission-driven team making a meaningful difference in mental health care at NeuroStim TMS Centers, Washington's leading provider of Transcranial Magnetic Stimulation (TMS) Therapy. As a TMS Technician, you'll build meaningful relationships with patients while delivering TMS a non-invasive treatment supporting individuals living with depression, anxiety, PTSD, and OCD. You will join a collaborative environment that values compassion, accountability, curiosity, service, and growth.

TMS Technician Responsibilities

• Build positive, professional relationships with patients throughout their course of treatment.
• Create a safe, welcoming, and supportive treatment experience where patients feel comfortable and cared for.
• Administer TMS treatments under physician direction using established protocols; comprehensive training is provided.
• Educate patients and prospective patients about TMS therapy within the scope of the role.
• Support scheduling, follow-ups, documentation, and daily clinic operations.
• Maintain accurate HIPAA-compliant patient records.
• Collaborate with clinic teammates to provide a consistent, high-quality patient experience.

TMS Technician Compensation & Benefits (Full-Time Employees are eligible for):

• Competitive Hourly Rate: $21-22/hr; Paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents*
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses*
• Employer-paid life insurance and AD&D coverage*
• Employee Assistance Program (EAP) with confidential mental health and life support resources*
• Generous paid time off and additional paid holidays*
• *Indicates benefits available only to full-time W-2 Employees

Requirements

What We're Looking For

• Minimum of 2 years' experience working directly with customers, clients, guests, students, or patients.
• Genuine interest in healthcare, mental health, and helping others.
• Curious and eager to learn new skills, technology (i.e. computers, medical/mechanical devices, etc.), and clinical processes.
• Coachable and receptive to feedback.
• Strong communication skills and the ability to make others feel heard, respected, and supported.
• Dependable, punctual, and committed to following through in a fast-paced environment.
• Detail-oriented and able to consistently follow established procedures.
• Comfortable balancing patient interaction with administrative responsibilities.
• Preferred but not required: Previous healthcare or behavioral-health experience, Bachelors in Psychology, Neuroscience, or related field, Experience with an electronic health record (EHR), and/or BLS certification

Interview Process:

1. Initial Phone Screen with a member of our team

2. Virtual Interview with our leadership team

3. In-Person Meet & Greet: Get to know the team and details about the role

If you're ready to join a team where your work makes a real difference and where your growth is encouraged we'd love to meet you.