Product Manager- Junior

Job Title

Job Overview:

Pay Range: $60.00hr - $65.00hr

Requirement/Must Have:

• Experience leading the development, launch, modernization, or continuous improvement of digital products, software platforms, or customer-facing technology services.
• Demonstrated experience working across the full product lifecycle, including client, prioritization, delivery, launch, measurement, and continuous improvement.
• Experience working closely with software development teams, designers, vendors, and engineers in Agile or iterative delivery environments.
• Strong ability to balance user needs, operational constraints, business objectives, policy requirements, and technical considerations when making product decisions.
• Experience conducting user research, usability testing, customer interviews, service design activities, or other customer-centered product client practices.
• Familiarity with accessibility, customer experience, service design, or digital transformation initiatives.
• Bachelor’s degree in a related field or equivalent professional experience.
• Experience with digital product development, software delivery, or technology modernization efforts.
• Experience in software development lifecycles (Agile, Scrum, iterative delivery).
• Experience translating business needs into user stories, requirements, workflows, or product backlogs.
• Strong verbal and written communication skills.
• Problem-solving with strong attention to detail.
• Prioritization and organization of multiple initiatives in a fast-paced environment.
• Leadership and team collaboration.

Responsibilities:

• Executes the direction of the Product Owner by leading complex digital products and service initiatives from client through delivery, including customer-facing and operational products.
• Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs.
• Develops a strong understanding of operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery.
• Conducts and supports user research and usability testing activities including customer interviews, prototype testing, operational observations, and feedback analysis.
• Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals.
• Partners closely with vendor teams to drive iterative delivery of working software and services.
• Helps hold vendors accountable for timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations.
• Exercises sound judgment in making day-to-day product and operational decisions while escalating risks or delivery challenges to the Product Owner.
• Leads backlog refinement, sprint planning, release coordination, and product prioritization activities.
• Monitors product performance and operational outcomes through analytics, customer feedback, and operational metrics to identify trends and risks.
• Champions user-centered, iterative, and outcome-driven delivery practices that focus on delivering measurable value through incremental improvements.

Nice to Have:

• Experience working in government, transportation, financial services, healthcare, or other policy- or regulation-constrained environments.
• Experience with MS Project and/or Visio.
• Product management, Agile, Scrum, service design, UX research, or customer experience certifications.
• Critical thinking and consulting experience.
• Experience using performance metrics, customer feedback, and data to evaluate products or business processes.
• Experience working with vendors, software development teams, designers, or engineers.
• Experience with large-scale software modernization efforts.

Skills:

• Digital product development.
• Agile.
• Scrum.
• User stories.
• Product backlogs.
• User research.
• Usability testing.
• Service design.
• MS Project.
• Visio.
• Data analysis.
• Stakeholder management.

Qualification And Education:

• Bachelor’s degree in business, public administration, information systems, computer science, engineering, design, human-computer interaction, communications, or related disciplines.