Junior Product Manager

Hi,

Location: Rocky Mount, NC – Hybrid
Candidates must be local to the Rocky Mount, NC area.
Interview: Phone + In-Person
Experience: 5+ Years Preferred
Work Auth: Any visa (NO H1 or NO Fake Profile)

We are seeking an experienced Product Manager – Digital Product & Service Delivery to lead the discovery, delivery, launch, modernization, and continuous improvement of customer-facing digital products and operational technology services.

The ideal candidate will have strong experience in Digital Product Management, Agile/Scrum delivery, product lifecycle management, user-centered design, stakeholder management, vendor coordination, and software modernization initiatives .

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Design, HCI, Communications, Public Administration, or a related discipline, or equivalent professional experience.

• 5+ years of overall relevant professional experience preferred.

• 3+ years of experience in Product Management, Digital Product Delivery, Product Ownership, or similar roles .

• Experience leading digital product development, software delivery, technology modernization, or customer-facing technology initiatives .

• Strong understanding of the full product lifecycle: discovery, prioritization, delivery, launch, measurement, and continuous improvement .

• Experience translating business and customer needs into user stories, product requirements, workflows, acceptance criteria, and prioritized backlogs .

• Hands-on experience working in Agile, Scrum, or iterative software development environments .

• Experience with backlog refinement, sprint planning, release coordination, roadmap development, and product prioritization .

• Strong experience collaborating with software developers, engineers, UX/design teams, vendors, business stakeholders, and leadership .

• Experience conducting or supporting user research, customer interviews, usability testing, prototype testing, and feedback analysis .

• Strong problem-solving, prioritization, organizational, leadership, and stakeholder communication skills.

• Ability to balance customer needs, business priorities, operational requirements, policy/compliance considerations, and technical constraints .

• Ability to manage multiple initiatives in a fast-paced environment.

Key Responsibilities

• Lead complex digital products and service initiatives from discovery through delivery and continuous improvement .

• Translate stakeholder, operational, and customer requirements into actionable product requirements, workflows, user stories, and product backlogs .

• Partner with customers, frontline teams, vendors, developers, designers, and technical teams to validate problems and develop effective solutions.

• Lead backlog refinement, sprint planning, product prioritization, release coordination, and milestone planning .

• Coordinate vendor and internal delivery teams to ensure timelines, quality, usability, testing readiness, and delivery expectations are met.

• Conduct and support user research, usability testing, customer interviews, operational observations, and prototype validation .

• Monitor product performance using analytics, customer feedback, operational metrics, and user observations .

• Identify opportunities to improve customer experience, operational efficiency, digital service delivery, and business outcomes .

• Drive iterative delivery and continuous improvement using research, data, customer feedback, and measurable outcomes.

• Communicate risks, dependencies, delivery challenges, and recommendations to Product Owners and senior stakeholders.

Preferred Skills

• Experience with digital transformation or large-scale software modernization .

• Experience in government, transportation, healthcare, financial services, or another regulated environment .

• Knowledge of customer experience, accessibility, UX research, and service design .

• Experience using data, KPIs, customer feedback, and product performance metrics to make product decisions.

• Experience managing external technology vendors.

• MS Project and/or Visio experience is a plus.

• Product Management, Agile, Scrum, UX, Service Design, or Customer Experience certifications are preferred but not required.

Soft Skills

• Excellent written and verbal communication.

• Strong stakeholder influencing and facilitation skills.

• Ability to explain technical concepts to non-technical audiences.

• Strong ownership and decision-making mindset.

• Comfortable managing ambiguity, competing priorities, and changing requirements.

• Collaborative, adaptable, analytical, and outcome-focused.