Customer Service Representative

Location: 519 N Monroe, Decatur, IL, 62522, United States Employee Type: Regular Full Time Job Title: Customer Service Representative Department: Administration Reports To: Appropriate Division Manager FLSA Status: Non Exempt Hours: 8:00 am – 5:00 pm Lunch: 1 Hour (12:30 pm – 1:30 pm) Position Summary – To provide Quality Customer Service and Administrative Support for Carpet/Upholstery and Duct Cleaning Department. Essential Functions Answer Incoming Telephone Calls throughout the day (Initial Contact Person – Pick Up on First Ring if at all possible) Schedule Estimates, Carpet and Duct Appointments in Job Hopper Conduct “Quality Check Calls” on all services, i.e. carpet, dry cleaning, restoration. File completed Carpet Tickets and key enter comment cards into Job Hopper Restoration Billings – Final stage of billings and thank you letters Call on A/R accounts on Weekly basis. Follow up to make sure payments are within 32 days goal. Report weekly on all items over 60 days. Gift Certificates/Baskets Mail Touch Control Customer Statements (Bi-Monthly) Make up new Water, Fire, Mold and Garment File Folders Prepare Carpet Cleaning Tickets in Job Hopper for each Technician; Attach Thank You and Comment Cards to the Tickets (Prepare daily for the following days work to be performed). Confirm Carpet Cleaning Customers Appointment (Daily Basis) Make sure all Office Equipment is Turned-Off or in Stand-by mode for next working day Be a self- starter and help grow the company by assisting marketing and sales in down time. Assist Production Manager when asked or needed. Be available to work overtime in a “Code Blue” situation. Year-end duties include boxing up restoration files and making files for beginning of year. Perform Miscellaneous Duties as assigned by Management The above job duties may be altered at any given time to react to changes in the business and/or adapt to an individual’s experience and skills. #J-18808-Ljbffr