Customer Service Rep

Customer Service Rep

Decatur, Illinois

Job Description

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients.

• Greet and assist customers in a professional and friendly manner
• Handle customer inquiries, concerns, and complaints promptly and effectively
• Process transactions accurately, including cash and credit card payments
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations and customer satisfaction
• Provide product information and assist customers in making informed decisions
• Manage multiple tasks simultaneously in a fast-paced setting
• Maintain up-to-date knowledge of company policies, products, and services
• Document customer interactions and update records in the company's database
• Identify and escalate complex issues to appropriate departments when necessary
• Contribute to a positive and supportive work atmosphere

Qualifications

• Excellent customer service skills with a friendly and approachable demeanor
• Strong verbal and written communication abilities
• Basic math skills for handling transactions accurately
• Proficiency in using computers and relevant software applications
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with a keen eye for accuracy
• Team player with a collaborative spirit
• Flexible and adaptable to changing work conditions and schedules
• Problem-solving skills to address customer concerns effectively
• Physical capability to stand for extended periods and lift up to 25 lbs. when required
• High school diploma or equivalent preferred (not required)
• Previous customer service experience is a plus
• Empathetic and patient when dealing with diverse customer personalities
• Willingness to learn and stay updated on company products and policies

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.