Technical Product Support Specialist

Job Title

Objective:

To serve as the primary interface with customers and prospective customers for the purpose of providing technical product and application information as well as product recommendations. To pass along sales opportunities to the sales department in the form of pricing requests resulting from technical inquiries, and leads received.

Primary Responsibilities:

• Build strong product knowledge to ensure customers are provided with applicable technical and business information, including specifications, applications, features, benefits, etc. Request additional training as required.
• Serve as the "voice and face of the company" through timely, friendly, professional, high-level telephone and email interaction.
• Distribute leads/RFQ inquiries to appropriate sales personnel
• Learn to operate and utilize company computer platforms and relevant applications
• Provide feedback to marketing regarding necessary improvements to literature and other documentation as well as website content and navigation.
• Provide metric reports to management as required
• Abide by and support strategic marketing initiatives and company goals and values
• Performs other duties as required

Requirements:

• 2- or 4-Year Degree in engineering, or related technical field, or combination of education and experience
• 5+ years' experience in engineering and/or technical sales a plus
• Demonstrated technical aptitude and experience
• Excellent written and verbal communication skills with excellent organizational, time management and problem-solving abilities
• Working knowledge of MS Office (Word, Excel, PowerPoint); CRM systems (e.g. SalesForce, HubSpot) and collaboration platforms (e.g. SharePoint, Teams) a plus
• Ability and eagerness to learn product and demonstrate aptitude to understand wide range of instrument operations and applications
• Multi-tasking (phones, email, projects) and strong prioritization skills required for time sensitive inquiries with minimal supervision
• Professional and courteous presentation to inside and outside customers
• Self-motivated, able to work in fast-paced office environment
• Willing to work hours necessary to answer daily inquiries

Salary Range: $73,544.00 to $91,930.00 USD

Please note - this salary range is a general guideline only. Ashcroft considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, market, and business considerations before extending an offer.

Benefits offered: Medical, Dental, Vision, 401(k) match, Paid vacation, Holidays, Parental Leave, EAP, HSA/FSA/FSADC, Education Assistance, Life Insurance/AD&D, Short-Term Disability, Long-Term Disability, Legal insurance, and Care Concierge services.

Ashcroft Inc. is an Equal Employment Opportunity Employer. EOE AA Vet/Disability

Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee status under the Immigration and Nationality Act.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.