Sales/Customer Support Analyst

As a manufacturer of high-quality chef's knives, we know, cutting is sharing! Whether it’s cooking a family meal together or sharing a slice of cake, it brings people and families together. That's exactly how we see teamwork. With every day at WÜSTHOF, we want to share our vision, our experience and our success – with you!

Position Overview

The Sales/Customer Support Analyst supports order processing, Amazon account operations, reporting, and customer service. This role requires advanced Excel skills and hands‑on Amazon Vendor Central experience to manage orders, analyze performance, research discrepancies, and resolve issues. The analyst partners with Sales and internal teams to improve service, operational performance, and revenue growth. This is a full‑time position and the budgeted salary range for this role is $55k-$65k annually. This position is eligible for overtime pay.

Qualifications & Skills

• Strong written and verbal communication skills for working with Amazon, customers, and cross‑functional teams
• Advanced Excel skills , including PivotTables, XLOOKUP/VLOOKUP, SUMIFS, IF statements, data validation, conditional formatting, charts, and large‑data analysis; Power Query, macros, or automation preferred
• Hands‑on Amazon Vendor Central experience with purchase orders, confirmations, routing, chargebacks, shortages, deductions, cases, and reporting
• Direct experience working with Amazon to resolve order, pricing, inventory, delivery, compliance, and payment discrepancies
• Strong analytical, problem‑solving, and organizational skills to identify root causes, manage high order volumes, and meet deadlines with minimal supervision
• Ability to work onsite from 8:30 a.m. to 5:00 p.m. and collaborate with operational and technical teams
• Experience with Zendesk or a comparable platform for case documentation, follow‑up, and resolution
• Bachelor’s degree in business, technology, or a related field preferred ; equivalent experience considered

WÜSTHOF is an equal opportunity employer committed to creating a diverse team. We consider all qualified applicants without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, genetics, or veteran status. WÜSTHOF offers a generous benefits package consisting of paid time off, 401(k), medical, dental, vision, life, disability, EAP, and ancillary benefits to all full‑time employees.