Customer Service Rep

Customer Service Representative

As a Customer Service Representative at Nekoosa, you'll be the frontline connection for customers, providing accurate information and resolving inquiries about products, services, and technical support with professionalism and care. This role focuses on delivering exceptional service, troubleshooting issues, and ensuring error-free order processing, all while exceeding performance standards and staying up-to-date on company offerings. If you thrive in a customer-focused environment, this is the perfect opportunity to make a meaningful impact.

What Youll Be Doing:

• Answer inbound calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information regarding products, services, orders, shipping, technical support and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns with a focus on customer satisfaction.
• Enter complex orders without error.
• Meet or exceed established performance and quality metrics.
• Stay updated on product knowledge and company policies to provide effective support.

What It Takes:

• Previous experience in a customer service, call center environment is preferred
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to multitask and manage time efficiently.
• Proficient in using computers and call center software.
• High school diploma or equivalent (Bachelor's degree is a plus).

Other Things We Think You Should Know:

• Position Location: South Plainfield, NJ
• Work Environment: Hybrid schedule with 3 in-office days is required.
• Work Schedule: 8:30 5:00 EST
• Travel: Less than 10%

What We Offer You:

Benefits are the game changer! We value our employees health and happiness by providing new hires benefit eligibility on the 1st of the month following date of hire. Our benefits may include:

• Competitive medical, dental, life, AD&D, and vision insurance plans.
• Generous annual time off allotment, including vacation (based on company service), parental leave, paid volunteer time, sick or emergency time, and 12 holidays.
• Tuition reimbursement (up to $5,250 per year), scholarships for dependents, monthly cell phone reimbursement, and annual steel toe and prescription safety glasses reimbursement.
• 401(k), Employee Assistance Program (available to employees and their families), annual bonus program, referral bonus program (up to $1,750), STD, LTD, and much more!

A post-offer background check, and drug screen is required.

Who We Are:

Nekoosa is the premier manufacturer of specialty print media, with a 60-year legacy of innovation. We offer an extensive portfolio of pressure sensitive films, waterproof synthetic paper, specialty print media, overlaminates, application tapes, and carbonless papers used to produce general-purpose signage; window, wall, and floor graphics; waterproof menus; cut lettering and decals; and multipart forms. Headquartered in Kimberly, Wisconsin, Nekoosa has 6 locations across the U.S. and a partner, iC Group, in Aalter, Belgium. Our expertise spans coating, converting, and custom plastic extrusion capabilities.

We have built an energized culture focused on growth, employee development and market leadership. Our success is rooted in our people, and we are committed to promoting work/life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at Nekoosa, and leave your mark on the world.

Nekoosa Coated Products