Fleet Client Services Specialist II

Fleet Services Coordinator II Position: Fleet Services Coordinator II. Duties & Responsibilities Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician. Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact. Providing excellent customer service for all internal and external customer calls. Be professional and establish positive customer rapport. Obtain customers approval for all repairs and services to be performed. Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business. Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience. Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician. Continuously develop and improve company capabilities in Dispatching and Service Scheduling. Additional duties and special projects as assigned. Requirements High School Diploma/GED and 3 years' experience in a related field; alternatively a higher degree/certification beyond HS and up to 1 year of experience, or 5 years' experience in a related field. Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization. Proven track record of collaborating cross-functionally, building positive relationships and becoming a trusted partner to relevant cross-functional partners. Excellent organizational skills and the ability to balance a variety of tasks. Strong Excel and data entry skills, and the ability to learn new platforms such as Cox Fleet IT Systems (including Web Wrench, MobileFrame, RO Writer). Common knowledge of the trucking industry; experience with fleet maintenance or other automotive/trucking transportation experience would be very helpful. Ability to work independently and collaboratively within a team environment. Excellent problem-solving skills. Highly organized with exceptional follow-through abilities. Compensation Hourly pay rate in the range of $20.00 - $30.00 per hour; range may vary based on location and candidate qualifications. Benefits Employees receive a minimum of 6.67 hours of paid time off every month and seven paid holidays per year, plus additional PTO such as bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets. #J-18808-Ljbffr Cox Automotive Inc.