Quantitative Analyst

Role Description

We are seeking a Quantitative Analyst to join the Enterprise Intelligence team. This fully remote role will focus on data-driven optimization of our call center operations to maximize contact rates, conversion, and profitability.

This is a fast-paced, high-ownership environment where ideas move quickly from concept to production. You will work on projects that are not only technically challenging but also highly visible and business-critical, delivering tangible impact across the organization. Analysts are empowered to take initiative, think creatively, and solve hard problems—resulting in deeply rewarding and high-leverage contributions that drive revenue and profit for the company.

What You’ll Do

• Analyze Business Metrics & Identify Opportunities:
  • Rigorously analyze operational and financial metrics to detect process deficiencies, performance gaps, and new opportunities to improve revenue and profitability.
  • Develop actionable recommendations and partner with business leaders to prioritize and implement improvements.
• Data-Driven Performance Measurement:
  • Create and maintain frameworks for tracking and analyzing business performance across the mortgage lifecycle.
  • Develop metrics, dashboards, and automated reports that enable stakeholders to monitor progress and act on insights.
• SQL-Based Analytics Solutions:
  • Author and optimize complex T-SQL code to extract, transform, and analyze large volumes of production data.
  • Develop stored procedures and workflows that operationalize model outputs and support business monitoring.

Qualifications

• 5+ years of experience in quantitative analytics, preferably in a call center or contact center environment.
• Advanced T-SQL queries, stored procedures, and data transformations in Microsoft SQL Server.
• Expertise in PowerBI, Tableau, or similar data visualization tools.
• Ability to independently translate complex business problems into quantitative solutions.
• Experience with A/B testing frameworks and experiment design.
• Experience evaluating business metrics and KPIs to identify revenue and profit improvement opportunities, operational inefficiencies, and performance trends.
• Excellent verbal & written communication skills; ability to distill complex analyses into actionable insights for executive-level audiences.
• Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or related field preferred.

Requirements

• Annual compensation for this position generally ranges from $130,000 - $150,000.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance
• Referral bonuses