Senior Director, East Coast Contact Center & Transformation
First Tech Federal Credit Union
First Tech Federal Credit Union is seeking a Senior Director to lead its East Coast contact center operation from Chelmsford, MA. You will own outcomes, drive performance at scale, and speak credibly for the function to the executive team. The role requires transforming technology and processes while maintaining member-first integrity in a regulated environment. You’ll direct a ~450-person hybrid/remote team through a leadership-driven model, collaborating with Workforce, Quality, and Training #J-18808-Ljbffr First Tech Federal Credit Union
Vacancy posted 4 days ago
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