Banquets Catering - Assistant, Roadie - Hard Rock Hotel San Diego

Roadie Events & Banquets / Catering Concierge

At Hard Rock Hotel San Diego, every event is an opportunity to create an unforgettable experience. From corporate gatherings to rockin' wedding celebrations, our Roadies help bring every detail together. You'll be at the center of the action, delivering personalized service, anticipating guest needs, and ensuring every event hits all the right notes.

Your mission as our Roadie Events & Banquets / Catering Concierge, will be to help turn event plans into memorable experiences. From welcoming guests to coordinating last-minute details, you'll anticipate needs, solve problems, and work closely with hotel teams to ensure every guest feels like a VIP.

Guest Experience & Service Excellence

Roll out the red carpet by welcoming guests and event organizers with genuine warmth and professionalism.

Be the go-to point of contact for guest requests, questions, and special arrangements, always bringing a "we've got this" attitude.

Anticipate guest needs and deliver personalized service that makes every experience feel effortless.

Coordinate last-minute changes with confidence, partnering with culinary, banquet, audiovisual, and other hotel teams to keep everything running smoothly.

Event Coordination & Execution

Conduct pre-event walkthroughs to ensure setups, details, and event requirements are ready for showtime.

Partner with banquet captains, servers, and other team members to support seamless food and beverage service.

Keep an eye on event flow and jump in to resolve issues before they steal the spotlight.

Coordinate vendor arrivals and communicate event details to help ensure everyone is in sync.

Operational Excellence

Maintain a polished, professional presence and uphold Hard Rock's service standards throughout each event.

Follow safety, cleanliness, and hygiene standards to keep event spaces guest-ready.

Share guest feedback and identify opportunities to elevate the experience.

Assist with post-event breakdown and ensure spaces are organized and ready for the next show.

You're a Great Fit If You...

Have experience in hospitality, banquets, events, or guest services, preferably in a hotel or luxury hospitality environment.

Thrive in a fast-paced setting and can balance multiple priorities while staying calm and solution-focused.

Build genuine connections with guests and team members through strong communication and interpersonal skills.

Take initiative, anticipate needs, and know how to turn unexpected challenges into solutions.

Take pride in your professional presentation, attention to detail, and commitment to exceptional service.

Bring energy, flexibility, and a team-first attitude to every shift.

Are available to work evenings, weekends, and holidays based on business needs and event schedules.

Experience & Qualifications

• Previous hospitality, banquet, event, or guest service experience preferred.
• Hotel or luxury hospitality experience is a plus.
• Strong verbal communication and interpersonal skills.
• Ability to manage multiple priorities and adapt to changing event needs.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, as required.

Why Join Hard Rock Hotel San Diego?

Legendary Brand: Be part of a globally recognized brand built on music, individuality, and authentic connection.

Make an Impact: Help transform corporate gatherings, weddings, and special celebrations into memorable experiences.

Team Culture: Collaborate with passionate Experience Curators who bring creativity, teamwork, and service excellence to every event.

Rockstar Perks: Competitive pay and benefits, based on eligibility.

Center Stage Downtown: Enjoy the energy of the Gaslamp Quarter, rooftop views, and the vibrant atmosphere of downtown San Diego.

Ready to bring your energy, keep the details on point, and create unforgettable guest experiences? Join Hard Rock Hotel San Diego and help us make every event a moment worth remembering!

VAST | Restaurant | Events | Private Dining