Volunteer Services Coordinator

General Information

Summary & Objective

The Volunteer Services Coordinator is responsible for the development, implementation, and evaluation of the patient care and administrative volunteer program.

Knowledge & Experience Requirements

• High School Diploma, Associate's or Bachelor's Degree, or equivalent combination of education and experience.
• 1-2 years of experience as a volunteer, working with volunteers and volunteer supervisory experience preferred.
• 1-2 years of experience in recruiting volunteers or employees preferred.
• Knowledge non-profit organizations preferred.
• Must have knowledge of computer office/clinical software.
• Must be able to read, write and understand the English language.

Essential Functions

• Contributes under the supervision of the Manager of Volunteer services to the development of a written plan for the recruitment of volunteers capable of meeting the patient care and administrative needs of Catholic Hospice, Inc.
• Acts as a mentor or role model to insure the effective implementation of the above plan and evaluates volunteer performance.
• Assists when appropriate with interviewing volunteers and selects those who are appropriate for training and assignment.
• Maintains the volunteer training schedule and agenda that incorporates presentations and materials provided by qualified staff and outside individuals representing the full spectrum of services provided by Catholic Hospice, for the purpose of educating patient care and administrative volunteers.
• Ensures compliance in the on-boarding process.
• Assigns all patient care and administrative volunteers based on the needs of the organization and abilities of the volunteers.
• Works closely with the Manager of Volunteer Services in the recruitment of volunteers for Special Events.
• Works collaboratively with Administration, Marketing and other Departments with fundraising activities to insure transparency of efforts towards all aspects of community relations and volunteer services.
• Maintains appropriate records for all patient care and administrative volunteers.
• Keeps an accurate accounting of patient care and administrative volunteer hours.
• Keeps appropriate statistics on patient care and administrative volunteer services.
• Supervises volunteers as assigned and receives feedback from teams for ongoing training and development.
• Initiates community contacts to assist with organizational fundraising efforts.
• Insures compliance of nonprofit statutes by acknowledging, responding or sending appropriate receipts to the donors, sponsors and funding sources for all projects.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Duties

• Educates staff and respond to diverse referral sources regarding questions pertaining to Hospice services.
• Effectively coordinate multiple projects from different sources with competing timelines.
• Ability and willingness to work a flexible Full-Time schedule that may include weekends and holidays.
• Maintain your required licenses, certifications and mandatory skill updates.
• Comply with all policies, local, state and federal laws and regulations.
• Provide other duties of other members.
• Perform other duties as assigned.

Supervisory Responsibility

• May serve as an interim department leader depending on need.

Physical Requirements

• Must be able to lift and/or move up to 50 pounds and push/pull up to 250+ pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

EEOC Statement

CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Acknowledgment

I have read this position description and fully understand the requirements set forth therein, and that my job performance evaluation will be based on this job description. I further understand that my employment is at-will and may be terminated at-will by myself or the facility.

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