Leasing Team Member (Bilingual)

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Leasing Team Member (Bilingual)

Austin, TX, US

POSITION : Bilingual Leasing Team Member (Full-time, Non-Exempt)

REPORTS TO : Community Manager

COMPENSATION : Hourly Rate, plus Benefits and Bonus eligibility

LOCATION: On-Site

SUMMARY

We areseekinga detail-oriented, customer-focused Bilingual Leasing Team Member to join our growing team at an affordable housing community. The Leasing Team Member will play a key role in ensuring LIHTC compliance,maintaining100% occupancy rate,retainingexisting residents, and preleasing for future availability.

RESPONSIBILITIES (Including but not limited to)

• Be an ambassador for customer service by consistently going above and beyond to ensure that Solidago residents are satisfied.
• Process rental applications and ensure all documentation is collected and verified in accordance with LIHTC guidelines.
• Greet prospective residents, answer inquiries, conduct property tours, and highlight community features and benefits.
• Utilize the Solidago Standard of Leasing.
• Respond to resident concerns in a professional and timely manner
• Collaborate with maintenance and property management staff to ensure smooth daily operations
• Maintain the cleanliness of the tour path to ensure a positive first impression of the community.
• Maintain detailed and organized resident files for compliance audits.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
• Be an expert on current market conditions and trends by shopping competition and attending Solidago training.
• Participate in and assist with planning the community’s Monthly Marketing Plan (MMP).
• Assist with various additional community projects assigned by the Community Manager.

MINIMUM SKILLS & EXPECTATIONS

• Utilize the Solidago Way of Leasing by:
• Warmly greeting prospective clients
• Answering incoming leasing calls
• Determining needs and preferences
• Professionally presenting the community and apartment homes
• Closing the sale
• Following up

QUALIFICATIONS :

• Must Speak Spanish and English
• Must have affordable housing experience.
• 1-2 years of RealPage OneSite experience preferred.
• High School Diploma or equivalent.
• Minimum of 1 year of experience in leasing or property management, preferably within a LIHTC community.
• Available evenings and weekends.
• Ability to embody the Solidago Standards every day.
• Strong understanding of LIHTC compliance, income limits, and eligibility requirements
• Basic computer skills: typing and writing ability for correspondence, memos, etc.

BENEFITS

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• 401k Retirement Plan
• Employee Assistance Program (EAP)
• Competitive bonus structure
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave etc.

WORK CONDITIONS

You are required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements.

PHYSICALDEMANDS:

To successfully perform the essential functions of this role, the team member must be able to engage in routine physical activities such as standing, walking, climbing, stooping, squatting, and using hands for typing and handling materials. The position requires the ability to access all areas of the property—both interior and exterior—in varying weather conditions, including rain, snow, heat, and wind.

Team members must be capable of lifting or moving items up to 20 pounds andpossessadequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Occasional travel may berequiredfor training, property support, or other job-related needs.

This job description is not intended to be an exhaustive list of all duties. Team members are expected to followadditionalinstructions and perform other related tasks as assigned by their Team Leader.

Additionalresponsibilities/tasks within the position's purpose may be assigned. LDG Development LLC & its affiliates reserve the right to change job descriptions at any time, with or without prior notice, based on business conditions/needs. Rev. 9. 2025