Business Analyst - Enterprise Applications

About Us Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company‑operated retail store, websites and a variety of retail partners. Job Description The Business Analyst is responsible for self‑directing and proactively developing competency as the Subject Matter Expert (SME) on a wide variety of business applications. This includes our document management tool, expense management tool, Digital Asset Management (DAM) and Product Information Management (PIM) tool, and project and ticket management tool. This role will support both IT and Business stakeholders. The role must provide adequate depth of knowledge within the technology group to reduce redundancy across all applications and to maintain regulatory requirements relevant to the assigned business area or application. This is a hybrid role; we work on site 4 days and remotely 1 day weekly. Application ownership & support Serve as the primary analyst for Jira, Concur, and DocuWare, and provide basic end‑user and administrative support for other applications. Triage issues, resolve or route incidents/requests, and communicate status and expected resolution times. Requirements & process analysis Facilitate discovery sessions; document current/future‑state processes, business requirements, use cases, functional specifications, and acceptance criteria. Configuration & enhancement delivery Translate requirements into application configurations and enhancement requests; coordinate development/configuration, testing, and deployment activities following change control practices. User access & security Administer roles/permissions; partner with IT/security to support audits, access reviews, and data retention requirements. Testing & release management Develop test plans and scripts; support UAT, defect triage, and regression testing; document release notes and user impacts. Documentation & knowledge management Maintain system documentation (configurations, workflows, integrations), SOPs, training materials, and knowledge articles; ensure process and system changes are recorded and communicated. Training & enablement Provide user training and office hours; create quick reference guides and how‑to materials; promote adoption of standard processes and self‑service resources. Reporting & metrics Build and maintain dashboards/reports to provide visibility into performance, usage, and bottlenecks. Vendor and stakeholder management Manage vendor support cases, upgrades, and maintenance windows; coordinate with Finance, Operations, and other business units to prioritize work and align roadmaps. Integration & data flows (as applicable) Assist in defining and supporting integrations between applications and adjacent systems; validate data mappings and assist with troubleshooting integration issues. We're excited if you have: Bachelor's degree in Computer Science, or related field preferred; or equivalent practical experience. 2+ years of SQL experience and the ability to read queries, but not necessarily write them. Intermediate in Microsoft Office Suite; Visio experience is a plus. 2+ years experience as liaison with end‑user groups and technical support teams. Demonstrated Applications Administration experience. Experience gathering requirements and documenting processes (process maps, user stories, functional requirements, acceptance criteria). Highly experienced in the suite of BA artifacts and tools such as Swim lane diagrams, Flow charts, Data Entity Diagrams, Systems Entity Diagrams, Data Model Diagrams, Risk assessment and quantification. A solid working knowledge of incident/request management, change management, and SDLC/Agile practices. Experience the successful completion of small to medium‑scale projects with minimum supervision. Strong communication skills across a diverse group of teams and locations to manage expectations clearly. Experience with Functional Requirements Definition Document (FRD) or Technical Requirements Definition Document (TRD) research and generation. About the Team Our employees matter. As a people‑focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based. Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long‑standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day. Socially responsible. We want to minimize our product's impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. What we value At Samsonite, we do more than create the bags that move with our consumer; we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We’re as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation. #J-18808-Ljbffr Samsonite Company Stores, LLC