Retail Operations Manager

Job Description

Job Description

White Elephant Resorts is seeking a highly organized, creative, and hands-on Retail Operations Manager to support and grow our retail business across our iconic resort destinations in Nantucket, Palm Beach and Aspen along with our online storefront.

*Position can be based in either Boston or Nantucket and involves travel

This is an exciting opportunity for someone who thrives in a fast-paced, collaborative environment and loves blending operations, merchandising, e-commerce, and brand storytelling.

As Retail Operations Manager, you’ll oversee the day-to-day execution of retail initiatives across multiple luxury properties while helping shape a cohesive and elevated brand experience both in-store and online.

Key responsibilities include:

• Managing retail operations across Nantucket, Palm Beach, Aspen, and e-commerce platforms
• Coordinating seasonal store setups, merchandising refreshes, and inventory management
• Maintaining and updating Shopify product listings, collections, imagery, and online merchandising
• Supporting product launches, promotions, and retail marketing initiatives
• Partnering with creative, marketing, social media, hotel operations, and finance teams
• Coordinating with vendors, logistics partners, photographers, and external agencies
• Assisting with photoshoots, creative productions, and special retail projects
• Helping identify operational improvements that enhance retail performance and guest experience

We’re seeking someone who is equal parts organized operator and creative problem-solver.

Qualifications:

• 2+ years of experience in retail operations, merchandising, e-commerce, project management, or a related field
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a dynamic environment
• Excellent communication and project coordination skills
• Experience with Shopify and inventory management systems preferred
• Background in luxury hospitality, retail, fashion, or lifestyle brands is a plus
• Positive, team-oriented attitude with a hands-on approach
• Willingness to travel seasonally to Nantucket and occasionally to Palm Beach and Aspen

Why Join White Elephant Resorts?

At White Elephant Resorts, we create exceptional guest experiences rooted in timeless style, hospitality, and thoughtful design. This role offers the opportunity to work across some of the most beautiful luxury destinations while contributing to a growing lifestyle and retail brand.

Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of elite properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin, Nantucket Boat Basin and White Elephant Aspen.

White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining, retail and hotel discounts and much more.

Apply today and help shape the future of retail at White Elephant Resorts.