IT Support Specialist

Job Description

Job Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role 

OWL Services has an immediate opening for an IT Support Specialist based out of our Manchester, NH location. 

Responsibilities

The essential functions include, but are not limited to the following:

• Support office/field inquiries via phone/email/ in-person to resolve hardware issues.
• Troubleshoot desktops, laptops, mobile devices, networks, and email, file, print, and IP telephony services.
• Maintain a broad knowledge of operating systems, programming languages, and hardware.
• Maintain and track all hardware (printers, laptops, etc)
• Assist in onboarding/orientation of new employees.
• Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
• Perform hardware and software upgrades as required.

Requirements and Skills

• 1–2 years supporting PCs, laptops, printers, and peripherals; some server exposure a plus.
• Experience deploying and troubleshooting Windows 10/11 Professional.
• Experience troubleshooting Microsoft Office and O365 (Outlook, Teams, OneDrive, SharePoint).
• Experience installing, configuring, and troubleshooting standard desktop and line-of-business applications.
• Familiarity with Microsoft Entra ID and Active Directory.
• Familiarity with Microsoft Intune, mobile device management (MDM), and disk imaging/deployment principles.
• Familiarity with basic networking principles (DNS, DHCP, VPN, Wi-Fi, Cat 5e or higher cabling).
• Baseline understanding of cybersecurity principles a plus.
• Experience with Freshservice or a similar ITSM/ticketing platform.
• Comfortable delivering remote support by phone and through remote desktop/screen-sharing tools.
• Excellent communication skills, both verbal and written.
• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
• Strong sense of ownership and follow-through, with appropriate escalation.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Ability and desire to learn new skills quickly; CompTIA A+ or similar certifications a plus.
• Offer ideas, suggestions, and seek processes to be the best in our industry.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.