Scheduling Coordinator

Scheduling Coordinator

At Terra, we believe that our people are the driving force behind our success. We foster a collaborative, fast-paced environment where teamwork, accountability, adaptability, and continuous improvement are highly valued. Every team member plays a critical role in supporting our customers and helping us build a more sustainable future.

As we continue to expand our operations across multiple markets, we are looking for talented professionals who thrive in dynamic environments, enjoy solving problems, and take pride in delivering exceptional service.

This role is essential to ensuring that our field operations run smoothly and efficiently. The Scheduling Coordinator will serve as the central point of coordination between customers, technicians, project managers, and internal departments, helping to ensure appointments are scheduled accurately, resources are utilized effectively, and customers receive timely communication throughout the process.

We're looking for someone who enjoys working in a fast-paced environment, can confidently manage multiple priorities at once, and is passionate about creating a positive experience for both customers and team members. If you're a strong communicator, thrive on organization, and enjoy being the person who keeps everything moving forward, we'd love to hear from you.

The Role

As a Scheduling Coordinator at Terra Energy, you will play a critical role in keeping our operations running efficiently by coordinating installation, service, inspection, and site visit schedules across multiple teams and projects.

You will serve as the bridge between our customers, field technicians, project managers, and internal departments, ensuring that appointments are scheduled accurately, resources are allocated effectively, and communication remains clear throughout the process.

This position requires someone who thrives in a fast-paced environment, enjoys solving scheduling challenges, and can confidently manage multiple priorities while maintaining exceptional attention to detail. Every day brings new opportunities to coordinate moving pieces, adapt to changing priorities, and contribute directly to the success of our customers and field operations.

The ideal candidate is highly organized, customer-focused, proactive, and comfortable making real-time decisions to keep projects on track. Success in this role means creating a seamless experience for both customers and field teams while helping Terra deliver outstanding service and operational excellence.

What You'll Be Doing

• Schedule and coordinate solar installations, service appointments, inspections, and site visits while ensuring optimal technician and crew utilization.
• Manage daily schedules and make real-time adjustments to accommodate customer needs, project changes, weather impacts, and operational priorities.
• Communicate with customers to confirm appointments, provide updates, and ensure a positive experience throughout the scheduling process.
• Coordinate closely with Project Managers, Service Teams, Permitting, and Field Operations to ensure projects are ready for execution.
• Assign work orders based on technician availability, skillset, location, and project requirements.
• Monitor appointment completion, track scheduling metrics, and identify opportunities to improve operational efficiency.
• Maintain accurate records within CRM, scheduling, and project management systems.
• Resolve scheduling conflicts, last-minute changes, and operational challenges with professionalism and urgency.
• Support emergency service requests and priority dispatches when necessary.
• Ensure clear communication between customers, technicians, and internal stakeholders to keep projects moving forward smoothly.
• Contribute to process improvements that enhance scheduling accuracy, customer satisfaction, and team productivity.

What We're Looking For

The ideal candidate is highly organized, dependable, and thrives on keeping operations running smoothly. They enjoy solving scheduling challenges, communicating with a variety of stakeholders, and finding efficient solutions when plans change. Most importantly, they take ownership of their work and are passionate about creating a seamless experience for both customers and field teams.

Required Qualifications

• 2+ years of experience in scheduling, dispatching, operations coordination, customer service, project coordination, or a related field.
• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills, with a customer-first mindset.
• Ability to remain calm, adaptable, and solution-oriented in a fast-paced environment.
• Experience coordinating schedules, appointments, field teams, technicians, or service operations.
• Strong attention to detail and a commitment to accuracy in scheduling, documentation, and follow-up.
• Proficiency with CRM, scheduling, and project management platforms (Salesforce, ServiceTitan, HubSpot, Monday.com, or similar tools is a plus).
• Comfortable working cross-functionally with operations, project management, customer service, and field teams.
• Strong problem-solving skills and the ability to make sound decisions when priorities shift.
• Self-motivated, proactive, and capable of working independently in a remote environment.

Preferred Qualifications

• Experience in solar energy, construction, HVAC, electrical, roofing, plumbing, or other field service industries.
• Experience coordinating installation crews or service technicians.
• Bilingual English/Spanish is a plus.
• Familiarity with work orders, dispatching, route planning, and service scheduling.
• Experience supporting high-volume operations while maintaining exceptional customer service standards.

How You'll Work at Terra Energy

At Terra Energy, we move quickly, communicate openly, and work together to solve challenges and deliver exceptional results for our customers. As a Scheduling Coordinator, you'll be a key part of our Operations team, helping ensure projects stay on track and customers receive a seamless experience from start to finish.

Success in this role requires a proactive mindset, strong attention to detail, and the ability to adapt when priorities shift. You'll collaborate closely with Project Managers, Service Teams, Field Technicians, and other departments to keep schedules organized, resolve issues efficiently, and maintain clear communication across the organization.

Compensation & Details

• Salary: $50,000 USD annually
• Location: Tampa, FL
• Reports to: Operations Manager
• Department: Operations

What Success Looks Like

Success in this role means ensuring that installation and service schedules run smoothly, customers receive timely and professional communication, and field teams have the information and support they need to operate efficiently. You are able to manage multiple priorities simultaneously, quickly adapt to changing circumstances, and resolve scheduling challenges with a solutions-oriented mindset. Through your organization and attention to detail, projects stay on track, appointments are completed as planned, and customers have a positive experience throughout the process.

Within your first few months, you will develop a strong understanding of Terra Energy's operations, systems, and workflows, allowing you to independently manage scheduling activities with confidence and accuracy. You will build strong relationships with internal teams and field personnel, contribute to improving operational efficiency, and play a key role in supporting customer satisfaction and overall business success. The most successful individuals in this role are proactive, dependable, adaptable, and thrive in a fast-paced environment where every day presents new opportunities to make an impact.

In Summary

As a Scheduling Coordinator at Terra Energy, you will play a vital role in ensuring our installation and service operations run efficiently and our customers receive an exceptional experience. This position is ideal for someone who is highly organized, proactive, customer-focused, and thrives in a fast-paced environment where priorities can change quickly.

If you enjoy coordinating moving pieces, solving problems, communicating with diverse stakeholders, and making a direct impact on operational success, you'll find a rewarding opportunity to grow your career while helping Terra Energy continue delivering outstanding service and clean energy solutions.

Recruitment Process

• Initial Contact (HR) Quick intro and role overview
• HR Interview Experience and overall fit
• Hiring Manager Interview Technical and role deep dive
• Offer Letter Final offer and next steps