Director of Insurance Operations

Role Description

Faye is seeking a highly experienced Director of Insurance Operations to lead and scale our Insurance Operations function. This role will establish the operating model that underpins all insurance product development and launches - bringing structure, predictability, and accountability to a rapidly evolving environment.

As a key cross-functional leader, you will own the end-to-end insurance operations strategy, ensuring alignment across Product, Partnerships, and Underwriting, and enabling the business to execute efficiently at scale.

Responsibilities

• Own and evolve the operating model for insurance product development and launches
• Build scalable, repeatable processes that enable efficient execution across teams
• Ensure disciplined execution against timelines, dependencies, and launch readiness
• Serve as the primary point of coordination with underwriters on product scope, requirements, and timing
• Establish and enforce clear documentation and operational standards
• Design and implement a structured QA framework for insurance products
• Identify gaps, reduce operational risk, and continuously improve systems and workflows

Qualifications

• 10+ years in insurance, with deep experience in travel insurance
• Proven leadership in building and scaling operational functions or programs
• Strong cross-functional leadership and stakeholder management experience
• Experience working closely with underwriters and external partners
• Highly structured thinker with strong operational and program management discipline

Requirements

• 10+ years in insurance, with deep experience in travel insurance
• Proven leadership in building and scaling operational functions or programs
• Strong cross-functional leadership and stakeholder management experience
• Experience working closely with underwriters and external partners
• Highly structured thinker with strong operational and program management discipline